IT Apprentice – Chilton ,Ferryhill

Level 3 Information Communications Technician

IT Apprentice

Knights Pharmacy

Chilton Way, Chilton Industrial Estate, Ferryhill, DL17 0PD

40 hrs per week

£6.56 per hour

Please contact Tom on tom.crossland@estio.co.uk or call 01133 500 333

About the company:

Our group of pharmacies all share the same vision – to provide an exceptional service for you and your family. Our highly trained and dedicated pharmacy teams are there to help in every aspect of your well being and to give sound professional advice when you need it.

We provide many services and each allows you to make informed choices with respect to your personal healthcare. Please take some time to browse through this site and see the service provision afforded to you as our valued customers.

At Knights, we pride ourselves on the special relationship we have developed with our customers to understand their needs and how we can best meet those needs.

Brief job description:

Estio Training have an exciting new opportunity for an IT apprentice with Knights Pharmacy, a Hospital & Health Care company based in Ferryhill.

Your duties and responsibilities in this role will consist of:

• Installing and configuring computer hardware, software, telephones, printers, and scanners
• Basic network cabling
• Monitoring and maintaining computer systems and printers
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary, ensuring old equipment is recycled correctly
• Testing new in-house developed software
• EPOS – providing first-line support for Knights pharmacies

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills

Personal qualities:

• Excellent communication skills
• A team player who can also operate well unsupervised
• Great timekeeper & organiser
• Willingness to learn and constant develop

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician