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      IT Support Apprentice – London

      • L3 Information Communications Technicians
      • London


      Level 3 Information Communications Technician

      IT Support Apprentice – Lab Information Specialist


      Francis House, 9 King’s Head Yard, London, SE1 1NA

      37.5 Hours p/w


      Please contact or call 01133 500 333

      About the company:

      Viapath is a scientific organisation with a clinical purpose and is part of SYNLAB Group, Europe’s leading provider of laboratory diagnostic services. Working in partnership with Guy’s and St. Thomas’ Hospitals, King’s College Hospital, Princess Royal University Hospital and local CCG networks, we aim to set the standard for the future of pathology.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Support Technician with Viapath, a Laboratory diagnostics service based in London and from home.

      Job Description:

      The post holder will be required to work in a junior role autonomously and with other team members and/or system users as appropriate to the task to achieve individual, team and departmental objectives.

      To provide day-to-day IT support for the diagnostic, analytical, administrative first and second-line support needs of the laboratories and IT department. To further develop the existing IT applications used in the departments and investigate a range of IT issues within a specialised area LIMS, Network Infrastructure, Data Analysis, servers and desktop services. Adapt software installs and maintain complex hardware systems.

      Your duties and responsibilities in this role will consist of:

      • Assist in the support of Pathology Laboratory Information System (LIS) for Pathology disciplines to meet their IT requirements.
      • To provide basic hardware and client software support and installation.
      • To monitor the laboratory IT systems and alert to potential security and stability issues.
      • Assist in the management of internal and external systems interfaces for the laboratory IT systems.
      • To assist with new IT developments as directed by the laboratory IT development group.
      • Perform daily, weekly, monthly tasks as required to support all areas of Pathology IT and all laboratory disciplines.
      • Log Request for Change (RFC) issues for Change Advisor Board (CAB).
      • Work with users, other team members, suppliers, Trust, external users and other Viapath departments as required to achieve their objectives and resolve calls or tasks assigned.
      • Assist with creating new tests or testing configuration change in LIMS and other systems as required
      • Creation and tracking of service desk incidents via phone or email
      • To setup label printers and barcode scanners on local PCs


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Well-developed analytical and problem-solving skills
      • Advanced knowledge of Microsoft Office (Access, Excel, Word and Powerpoint)
      • Advanced keyboard skills
      • Excellent oral and written communication skills
      • Knowledge of principles of Project Management
      • Ability to work autonomously and as part of a team

      Personal qualities:

      • Good time-keeping
      • Professional
      • Personable

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit:


      To apply for this job email your details to