IT Apprentice – Shenfield

Level 3 Information Communication Technician

Company: 3Gi Technology

Full Address: Whitegates Business Centre, Alexander Lane, Shenfield, CM15 8QF

Weekly Hours Worked: 40 Hours

Salary: £16,000 PA

Contact Information:
Please reach out via email JordanWhitworth@bpp.com at or call 0113 3500 333

About the Company:

3Gi Technology are a digital transformation company based in Brentwood, that focus on driving digital transformation, whilst reducing TCO, that is a globally trusted partner. 3Gi build from a small start up to a major player in the tech market, values its culture and investment in its talent. Partnering proudly with Microsoft, AWS, vmware and many more.

Job Description:

We are looking to recruit a full-time 1st line Service Desk Apprentice for our fast-paced growing company. We are looking for a hardworking, organised individual who is flexible and willing to learn. If you already possess a personal interest in IT / Technology, alongside a passion for learning and self-improvement then this may be the ideal position for you!

3Gi have a proven track record of helping our apprentices grow and develop their business and technical skills and have helped mentor and nurture talented individuals to progress from the Service Desk into 2nd / 3rd Line roles, architecture support, development, operational and even project management roles.

Role Summary:

IT Apprentice wanted for Global Tech Business

We are excited to offer the opportunity to work for a market leading tech company, that currently owns 3 separate successful tech businesses across AI / Cyber Security / Digital Transformation.  Driving the digital transformation revolution, offering C level support, MSP, Cloud services. Working with a host of clients across a range of sectors, such as Ultumus, R M Curtis, Vehicle, Morgan Hunt and Asset Solutions. This is a great chance to get exposure into a Technology Service Provider (TSP) and company, that is at the cutting edge off technology.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• Provide 1st line technical support to telephone requests and emails from users.
• Application support to ensure our users are leveraging cloud systems to their fullest potential.
• Troubleshooting hardware and software issues and escalating or remediating as required.
• Maintenance and documentation of the registration system.
• Manage user requests for software downloads or installations.
• Maintenance of existing systems, troubleshooting issues with performance.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required & Personal Qualities:

• Willingness to be completely flexible and adaptable in all situations.
• Amazing communication skills, both internally and in a customer service situation.
• Thirst for knowledge and learning.
• Interest and passion for IT or technology.
• Methodological and organised in your approach to challenges and solutions.

Personal Qualities:

• Attention to detail
• Organised
• Driven
• Creative
• Committed
• Excellent communication and written skills
• Coachable mindset

What we offer you:

• On-the-job training and mentorship.
• Opportunity to work with a range of departments within the company.
• Possibility of full-time employment upon completion of apprenticeship
  • Full training and support.
  • Industry recognised qualifications.
• Build confidence and experience in a corporate office environment.
• Work as part of a highly experienced team.
• Ability to determine the skills you want to develop from a range of industry-standard platforms.
• Opportunities for career growth and development, including architecture and project management.
• Company pension
• Free parking available

Future Prospects:

Offer of a full-time position on successful completion of the apprenticeship.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.