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IT and Business Support Apprentice – Pudsey

JD Networks

Level 3 IT Solutions Technician

Title: IT and Business Support Apprentice

Company: JD Networks  

Address: 10a Town St, Farsley, Pudsey LS28 5LD

Salary: £5ph


About the company:

JD Networks are a business telecoms and energy supplier. We have been trading for 20 years and support both SMB and corporate organisations with services such as business mobiles, Fixed services, VoIP, IT and cloud services and utilities such as gas, electricity and water.

Brief job description:

We are looking for an IT and business support employee to support our customer base, and also assist with the current employees and management.

Job Description:

Your duties and responsibilities in this role will consist of:

  • CRM data input and general support.
  • Data management with Excel and other Microsoft programs.
  • Fault diagnostics, using online portals and ticketing systems.
  • Sending and receiving emails to customers, partners and internally.
  • Preparing quotations and contracts.
  • General office duties such as answering the phone and postal duties.



  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)


Personal Skills:

  • Problem solving skills … if you like to understand how things work & to fix existing problems then you will love this role!
  • Highly computer literate, preferably with experience of Outlook, Word and Excel.
  • High attention to detail.

Efficient, fast working and quick thinking

Personal Qualities:

  • Confident and outgoing
  • Outstanding communication skills
  • Punctual


Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.


Desirable: Committed to undertaking the apprenticeship course for the full term and actively participate in the training provided by both the Academy and our training provider


Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive six weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Expert who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 IT Solutions Technician Certificate with training in areas such as:

  • BCS Security and Legislation
  • BCS Core Technologies
  • BCS Methodologies and Principles
  • Hardware or Software Option


Some of these modules will include an option to take an examination in order to receive a professional certificate.

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