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Infrastructure Technician Apprentice – Oxfordshire

  • L3 Infrastructure Technician
  • Anywhere

Triumph Technologies

Level 3 Infrastructure Technician

Triumph Technologies

Network House, Station Yard, Thame, Oxfordshire OX9 3UH

Working hours are 9:00 – 5:30, and for the early shift 8:00 till 4:30. You may be required to do the early shift one day per week

Salary: £15K – £17K

Please contact Darcy Greaves on darcy.greaves@estio.co.uk or call 01133 500 333

About the company:

Join our friendly and knowledgeable team and become part of a dynamic and fast-paced IT help desk environment. We offer B2B help desk support, project management and professional services to a wide range of clients. Work alongside experienced engineers and be exposed to a variety of technologies and support skills. Over time, we can offer training and career progression.

Brief job description:

Estio Training have an exciting new opportunity for an Infrastructure Technician Apprentice with Triumph Technologies, based in Oxford.

Job Description:

Initial duties will predominantly be supervised by other technical staff and as skills develop the applicant will be given further autonomy in their day-to-day duties. Principal duties will comprise:

  • Development of IT skillset in line with the Triump Technologies training and development plan.
  • Developing core troubleshooting skills across a range of technology
  • Taking incoming supports calls from our customer base via phone and email.
  • Supporting standard business systems and infrastructure, including but not limited to Windows Client OS, Windows Server OS, Apple OS, TCPIP Networks, M365 and Microsoft Office.
  • Provisioning basic IT equipment and services including but not limited to PC’s, routers, wireless access points, M365 and antivirus.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

 

Technical Skills:

All of the below skills are preferred but not required immediately or in full.

  • Basic Networking
  • Basic hardware/software troubleshooting
  • Windows Client OS
  • Windows Server OS
  • Apple OSX
  • M365 – Microsoft Office, OneDrive, SharePoint, Teams, Exchange Online

 

Personal qualities:

  • Flexibility
  • Adaptability
  • Must have a UK Driving License
  • Good interpersonal skills
  • Ability to multitask
  • Organisational skills
  • Communication skills

 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals
  • Business Processes & Customer Services
  • Networking & Architecture
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

 

Some of these modules will include an option to take an examination in order to receive a professional certificate.

To apply for this job email your details to darcy.greaves@estio.co.uk