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Infrastructure Technician Apprentice- Leeds

Lily Comms

Role: IT Support Apprentice

Company: Lily – Business Phone Systems & Communications Solutions (Lily Comms)

Address: Global Ave, Leeds LS11 8PR

Salary: £5.50 per hour

Weekly hours worked: 40 Hours per week


Please contact Lauren Fletcher on or call 01133500333


About the company:

Lily is an award-winning communications and IT Solutions Company who work with businesses to support their everyday ever-changing requirements. Lily strive to build businesses the perfect Communications or IT Solutions, to boost performance, efficiency and bottom line.

Lily provide a wide range of innovative solutions for small to medium enterprises in the UK. Ask a member of our team about our award-winning phone systems, calls & lines packages, IT services, business mobiles, energy and so much more.

Lily is the home of Digital Transformation. They provide businesses with the technology they need to future-proof their business and achieve success; all whilst lowering costs, increasing revenue and improving efficiency.

Brief Job Description:

Estio Training have an exciting new opportunity for an aspiring IT apprentice with Lily – Business Phone Systems & Communications Solutions based in South Leeds.

This is a great opportunity for the right candidate who wants to take those first steps into the IT / unified communications industry who has a willingness to succeed. The successful candidate will be working in a technical, interesting, and fun office with support from a dedicated Line Manager. Communication is important but more than anything an interest and passion for ICT is key.

Initially your duties and responsibilities will consist of: 

-Liaising with customers therefore requiring excellent customer communication skills.

-To develop good working practice to allocation of Equipment to engineers and customers

-To develop good working relationship with internal office staff and field-based engineers.

-To be able to provide clear and concise documentation of completed allocated work.

-To be able to liaise with ICT Plus Cloud based Communication’s technical support help desk to provide solutions to rectify problematic faults.

-To work closely with Administration team to ensure accurate recording of all engineering activities.

-To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.

-Resolving customer problems both directly from customers and through technical escalation.

-Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.

-To provide a fault resolution service at customer’s premises, working as a team or working individually.

-To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.


  • To be committed to working as part of an effective team within the Engineering department
  • To maintain the highest standard of professional conduct at all times with customers and colleagues
  • To be committed to the principles and practice of continuous professional development and to undertake additional training to meet individual and organisational needs.
  • To follow Health & Safety procedures set out by the Company in order to ensure the safety of you, your colleagues and others and adhere to Health and Safety Policy of site on.
  • To undertake any other tasks and responsibilities as required and appropriate to the level of this post
  • Acting as an ambassador to position the company’s reputation as a leading and respected employer
  • Required, Knowledge, Skills and Experience


  • To have an understanding and working knowledge of IT/telecommunications industry particularly networking, IP and VoIP.
  • An ability to demonstrate excellent written, oral and interpersonal skills; be an effective communicator across all levels of the organisation
  • To have exceptional analytical skills
  • Must be able to work on own initiative and also as part of a team with limited guidance


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language, ICT and Maths)


The role offers long term security and the opportunity to progress into a permanent position. With potentially an opportunity to progress onto a level 4 Network Engineering course with Estio Training.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Technical Trainer and Progress Management Coordinator who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional Skills
  • CISCO IT Essentials
  • Networking Fundamentals
  • Networking & Architecture
  • Business Processes
  • Mobile & Operating Systems
  • Cloud Services
  • Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.

To apply for this job email your details to