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Information Communications Technician- Manchester

Vogue Sourcing / AM London

Role: IT Support Apprentice

Company: Vogue Sourcing / AM London
Address: 3rd Floor, Oakland House, Talbot Road, Old Trafford, Manchester, M16 0PQ
Weekly hours worked: 37.5 Hrs per week

Salary: £13,000 per annum


Please contact Tom Crossland on or call 01133 500 333


About the company:

  • Fast paced Fashion Company based just outside of Manchester City Centre.
  • Established in 2018, 4 overseas offices and headquarters based in the UK.
  • Exciting opportunity to join our company through this period of rapid growth.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Vogue Sourcing/AM London, a Fashion company based in Manchester.

Job Description:

Your duties and responsibilities in this role will consist of:

  • Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
  • Sets up and configures desktop computers, peripherals and accounts assigning security level
  • Installs software and installs and repairs hardware and peripherals
  • Tests programs
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
  • Maintains systems, databases and web pages
  • Administers user accounts
  • Sets up and submits production jobs and edits and debugs computer output
  • Transfers computer files between platforms
  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
  • Arranges for distribution of output to customer
  • Maintains records
  • Contributes to unit goals by accomplishing related duties as required


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Time management
  • Procedure oriented approach
  • Documentation skills
  • Organisational skills
  • Taking ownership and responsibility
  • Able to demonstrate logical thinking
  • Ability to solve problems
  • Customer focused approach

Personal qualities:

  • Ability to work with people at all levels
  • Good communication skills and a professional attitude
  • Willingness to learn and develop
  • Ability to work on own initiative
  • Pro-active
  • Ability to work as part of a team

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • Introduction to IT Support
  • Stability and Resilience
  • Testing and Problem Solving
  • Introduction to Networks
  • Security
  • Cloud Systems
  • Support Teams
  • Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

To apply for this job email your details to