ICT Apprentice – Ringwood, Hampshire (x4 positions)

Level 3 Information Communication Technician

ICT Apprentice

Healthcare Computing

Millstream Trading Estate, Christchurch Rd, Ringwood BH24 3SB

37.5 hours

£175 pw

Please contact Ciara on ciara.glynn@estio.co.uk or call 01133 500 333

About the company:

Healthcare Computing® is a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. Healthcare Computing® has a reputation for technical innovation and excellence. Our expertise and knowledge is built not only on the skills of our people, but also on the highest industry standards, holding a wide range of accreditations.

Additional Company Benefits:

• Free Parking
• Kitchen with facilities, and tea and coffee provided by the company
• Health Care cash back scheme
• Company Pension

Brief job description:

Estio Training have an exciting new opportunity for a ICT Apprentice with Healthcare Computing a specialised NHS and GP IT delivery partner who provides reliable, customer focused IT solutions for healthcare services for over 20 years, based in Ringwood.

Job Description:

• Answer the phone using Common structured interrogation techniques
• Keep the missed calls percentage as low as possible.
• Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete.
• Serial number recorded.
• Update job for call ref
• Verbally give call reference and indication of next steps
• If not first line or not able to fix then pass as open job – explain to end user
• Meet and exceed the customer’s expectations.
• Always be helpful polite.  Offer to help as much as possible on all calls taken
• Promote the use of the customer portal to each caller.
• Offer services Healthcare Computing offer where possible to the customers.

Your duties and responsibilities in this role will consist of:

• Correctly identify issues that require logging with Clinical Suppliers, and log appropriately
• Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team.
• Chase all open clinical suppliers’ calls.  Ensuring the calls remain open until the end user confirms its fixed.
• Use knowledge base/technical knowledge to fix open issues.
• Use remote support to dial in and fix issues when time allows
• Monitor the Support email mailbox and log jobs
• Actively look to close open service calls.
• Maintain activities set by Service Manager
• Monitor and chase/update/progress open support calls, regardless of who they are assigned to.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Being customer focused
• Caring & respect for customers & colleagues
• Concise, clear & polite communication
• Skilled, driven and positive team
• Passionate about technology
• Passionate about problem solving

Personal qualities:

• Organisation
• Attention to detail
• Time management
• Strong work ethic
• Teamwork
• Positive attitude

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician with training in areas such as:

• Functional skills, maths L2 and English L2
• PC Fundamentals
• Business Processes & Customer Services
• Networking & Architecture
• Mobile & Operating Systems
• Cloud Services
• Coding & Logic

Some of these modules will include an option to take an examination in order to receive a professional certificate.