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      ICT Apprentice – Ringwood, Hampshire (x4 positions)

      • L3 Information Communication Technician
      • Hampshire

      Healthcare Computing

      Level 3 Information Communication Technician

      ICT Apprentice

      Healthcare Computing

      Millstream Trading Estate, Christchurch Rd, Ringwood BH24 3SB

      37.5 hours

      £175 pw

      Please contact Ciara on ciara.glynn@estio.co.uk or call 01133 500 333

      About the company:

      Healthcare Computing® is a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. Healthcare Computing® has a reputation for technical innovation and excellence. Our expertise and knowledge is built not only on the skills of our people, but also on the highest industry standards, holding a wide range of accreditations.

      Additional Company Benefits:

      • Free Parking
      • Kitchen with facilities, and tea and coffee provided by the company
      • Health Care cash back scheme
      • Company Pension

      Brief job description:

      Estio Training have an exciting new opportunity for a ICT Apprentice with Healthcare Computing a specialised NHS and GP IT delivery partner who provides reliable, customer focused IT solutions for healthcare services for over 20 years, based in Ringwood.

      Job Description:

      • Answer the phone using Common structured interrogation techniques
      • Keep the missed calls percentage as low as possible.
      • Log jobs in a standard way, ensuring all detail is accurate, correct and all template areas are complete.
      • Serial number recorded.
      • Update job for call ref
      • Verbally give call reference and indication of next steps
      • If not first line or not able to fix then pass as open job – explain to end user
      • Meet and exceed the customer’s expectations.
      • Always be helpful polite.  Offer to help as much as possible on all calls taken
      • Promote the use of the customer portal to each caller.
      • Offer services Healthcare Computing offer where possible to the customers.

      Your duties and responsibilities in this role will consist of:

      • Correctly identify issues that require logging with Clinical Suppliers, and log appropriately
      • Log all Choose & Book problems, and complete the relevant MDS form and forward to the correct team.
      • Chase all open clinical suppliers’ calls.  Ensuring the calls remain open until the end user confirms its fixed.
      • Use knowledge base/technical knowledge to fix open issues.
      • Use remote support to dial in and fix issues when time allows
      • Monitor the Support email mailbox and log jobs
      • Actively look to close open service calls.
      • Maintain activities set by Service Manager
      • Monitor and chase/update/progress open support calls, regardless of who they are assigned to.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Being customer focused
      • Caring & respect for customers & colleagues
      • Concise, clear & polite communication
      • Skilled, driven and positive team
      • Passionate about technology
      • Passionate about problem solving

      Personal qualities:

      • Organisation
      • Attention to detail
      • Time management
      • Strong work ethic
      • Teamwork
      • Positive attitude

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      The Estio Training programme gives people the opportunity to get experience in the IT industry whilst still employed in a real paid job with no cost or debt.

      Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

      This apprenticeship will give you a Level 3 Information Communication Technician with training in areas such as:

      • Functional skills, maths L2 and English L2
      • PC Fundamentals
      • Business Processes & Customer Services
      • Networking & Architecture
      • Mobile & Operating Systems
      • Cloud Services
      • Coding & Logic

      Some of these modules will include an option to take an examination in order to receive a professional certificate.

      To apply for this job email your details to ciara.glynn@estio.co.uk