Helpdesk Support Apprentice (Mansys)

  • L3 Information Communication Technician
  • Morley

Mansys

Level 3 Information Communications Technician

Company – Mansys

Full Address – 5A Antler Complex Bruntcliffe Way, Morley, Leeds LS27 0JG

Weekly Hours Worked – 08:45am-17:15pm Monday to Friday

Salary – £16,000 – £18,000

Please contact Nabila on NabilaLotfy@bpp.com or call 0203 834 2872

About the company:

We are looking for a driven, enthusiastic apprentice to join our team. The Apprentice will be responsible for handling a variety of tasks. The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. The Apprentice will also be involved in working on backups, new builds and rebuilds. This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally. The role will also lead to support on the HelpDesk.

Brief job description:

Estio Training have an exciting new opportunity for a Helpdesk Support Assistant Apprentice with Mansys an IT Support company based in Morley, Leeds.

Job Description:

We are looking for a driven, enthusiastic apprentice to join our team. The Apprentice will be responsible for handling a variety of tasks. The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. The Apprentice will also be involved in working on backups, new builds and rebuilds.

This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally. The role will also lead to support on the Helpdesk.

Your duties and responsibilities in this role will consist of:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Remote access solution implementation and support: VPN, Remote Desktop Services.
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Placing orders with suppliers and monitoring projected delivery dates and managing any delays.
  • Improve customer service, perceptions and satisfaction.
  • Fast turnaround of customer requests.
  • Work with the Help Desk Manager and Operations Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Ability to troubleshoot and analyse problems effectively and implement resolutions.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.

Personal qualities:

  • A calm and professional manner with a flexible and adaptable approach to work.
  • Comfortable with continuous change.
  • Ability to remain calm in a fast paced and stressful environment.
  • Ability to prioritise workload.
  • Ability to learn new systems quickly.
  • Passion for technology with a desire to learn.

 

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

To apply for this job email your details to NabilaLotfy@bpp.com.

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