First Line IT Support Engineer Apprentice – Bishops Stortford, Hertfordshire

Genmar IT

Level 3 Information Communication Technician

Company: Genmar IT

Full Address: Bishops Stortford Herts – CM23 5NZ

Weekly Hours Worked: Monday – Friday

Salary: £18,000 a year

Please contact Megan on or call 0113 3500 333

The Business: Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area they offer a wealth of IT services such as – PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK. Genmar IT has been massively successful with apprentices over the past years. We’ve successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full- time employees following their training! We pride ourselves on creating an environment which supports development of young IT professionals.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Apprentice with Genmar IT in Bishops Stortford Herts. Excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.

Job Description:

As an apprentice at Genmar, you be part of a busy and experienced IT support desk. The role offers variety across the IT support and different technologies, both software and hardware.

Your duties and responsibilities in this role will consist of:

  • You will be working alongside the team of currently, 9 support staff.
  • Taking support tickets from customers, communising with the users, listening, and resolving their issues by remote access via their RMM and tracking system.
  • Work on special projects, investigating new technology and services.
  • Collaborating with other team members and individually.
  • They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.


5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Strong communication skills.
  • Excellent telephone manner.
  • Knowledge of Windows OS and Microsoft Office packages.
  • Ability to think on your feet and solve any complex issues with empathy.
  • Desire to gain further industry recognised qualifications (With assistance from Genmar).

Personal qualities:

  • Good interpersonal skills to communicate with colleagues and customers.
  • Team working
  • Ability to learn programmes and use them efficiently.
  • Eagerness to learn and follow instructions.
  • Strong interest in tech and computers


  • Personalised ‘Development Plan’ allowing you and management to collaborate on your
  • future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases.
  • Flexible & Remote Working – Once trained, your work schedule will allow both remote working and office
  • Regular staff socials
  • Kitted out staff room for breaks – Pool table, chilled drinks fridge
  • Holiday loyalty program – Increased holiday allowance for long standing staff members.
  • Free parking

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

To apply for this job email your details to


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