Digital Support Technician Apprentice – Teddington, Middlesex

  • L3 Digital Support Technician
  • Teddington

LGC Group

Level 3 Digital Support Technician


Queens Road, Teddington, Middlesex, TW11 0LY
37.5 Hours Per Week

£14,000 Per Annum

Please contact or call 01133 500 333

About the company:

LGC Group is a global leader in the life science tools sector, providing mission critical components to customers across clinical diagnostics, pharmaceutical, research & government, food and other applied markets. LGC is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors to achieve excellence in investigative, diagnostic and measurement science.

We provide a comprehensive range of specialty genomic analysis tools, measurement tools and supply chain assurance solutions, underpinned by leading analytical and measurement science capabilities. Our scientific tools and solutions form an essential part of our customers’ quality and compliance procedures enabling them to provide safer products, develop new solutions and advance research.

Through a collaborative and consultative approach, our products and technology platforms help our customers bring new therapies to market; optimize food safety and production; enable diagnoses to be made more accurately; and support progressing product discovery through to manufacture with quality and consistency. In this way, we play our part in addressing important global drivers such as a growing and ageing population, globalization and rise of emerging markets. LGC; Science for a safer world.

Brief job description:

Estio Training have an exciting new opportunity for a Digital Support Technician Apprentice  with LGC, a Biotech Company based in Teddington.

Job Description:

Group Data & Analytics (GD&A) is a central function operating under the Corporate/Group. As a team, we are responsible for the underlying data platforms and data foundations that LGC Group uses to do data and analytics. We do that by specializing in various data analytics disciplines but chiefly in Data Engineering and Data Analytics. We cover a wide range of functional areas from Marketing to Finance to Human Resources and we innovate by pursuing cutting edge technologies to help us achieve better insight into how our business is performing.

This role provides a unique opportunity to work alongside us as we support our stakeholders using cutting edge software to produce advanced analytics, and exploring new opportunities within the ever-changing analytics space, helping to shape the future of data acquisition and analytics within a global business.

The post is based in Teddington, with flexibility for home working, and provides the opportunity for to experience the ins and outs of working in a Data team and exposure to market leading technologies such as Tableau, Snowflake, dbt, and SAP Business Objects.

Your duties and responsibilities in this role will consist of:

  • Supporting in handling user access requests and approval process for Business Objects and Tableau as market-leading, core BI platforms.
  • Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform
  • Bringing new ideas in terms of process automation and documentation.
  • General administration & process documentation within BIGD&A team.
  • Assisting end users with BI platform access issues or troubleshooting of reports or queries.
  • Cooperate with data engineers and analysts to deliver a quick-turnaround, high-quality service.


  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Previous experience with Business Intelligence tools is beneficial.
  • Has strategies that ensures that details are not overlooked, for example, takes pride in presenting good quality, proofread work, and sense checks figures.
  • Communicates (two-way) with ease, demonstrates confidence and establishes trust with a variety of Stakeholders.
  • Seeks to understand what needs to be done and can work independently
  • Ability to manage multiple assignments at the same time, and be flexible enough to work under changing conditions, management, environment and rules.
  • Being able to build rapport and working relationships with a range of individuals.
  • At ease using ‘Office’ like software e.g. worksheets, presentations, word processing, email systems.

Personal Qualities:

  • Curiosity and willingness to learn.
  • Good work ethic – committed, willing to work and learn, punctual; attention to detail.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Data Technician, with training in how to:

  • Identify the right data sources for your business to inform decision making.
  • Collect, compile and cleanse data accurately and securely.
  • Identify, anaylse and interpret data, trends and patterns.
  • Produce dashboards and reports to aid visualization and comparison.
  • Summarise and present the results of data analysis, making recommendations for business improvement.
  • Store and archive data in line with data protection legislation.

For a full list of programme modules visit:

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