Digital Support Technician Apprentice – Margate, Kent

Level 3 Digital Support Technician

Company – SPENCER PRIVATE HOSPITALS

Full Address – Spencer Private Hospital, Ramsgate Rd, Margate CT9 4BG

Weekly Hours Worked – 37.5

Salary – £12,513.60

Please contact Raymond.Duke@estio.co.uk or call 0203 834 2872

Company description:

Spencer Private Hospitals Ltd (SPH) are a private healthcare provider. They are a Private Limited Company and a fully owned subsidiary of East Kent Hospitals University NHS Foundation Trust.

Estio Training have an exciting new opportunity for a Digital Support Technician Apprentice with Spencer Private Hospitals, a healthcare organisation based in the South East.

Job Description & Responsibilities:

Your responsibilities would include:

Financial                    

• Work with the IT Officer to ensure all SPH Assets are mapped, and appropriate support costs noted.

Business Development          

• Help to develop and maintain key relationships with IT providers and all end users.
• Work with the IT Officer to identify and assess potential process improvements and report to the IT/IG Operations Manager.
• To provide assistance in the development of utilised software and in the upgrade of business used systems and applications.

Quality            

• Provide excellent customer service to all stakeholders.
• Maintain a log to track all support issues.
• Assist or following training, undertake the installation of new and replacement desktop hardware and associated software in order to ensure the strategy of Spencer Private Hospitals is achieved.
• Assist with the auditing of desktop equipment and maintenance of the hardware records, maintain details of equipment installed and removed, evaluate equipment for decommissioning, identify or remove equipment as appropriate and complete associated administration, in order to help maintain effective stock control and ensure value for money.
• As part of the IT Team, liaise with the Management Accountant to ensure the Fixed Asset Register is up to date regarding all current IT hardware.

Workforce                  

• Under the supervision of the IT/IG Operations Manager, help to maintain the Spencer Active Directory.
• Act as first line support and provide technical advice, guidance and support to all end users.
• Provide a high-quality customer service and technical advisory service to desktop users
• Provide advice and basic training.
• Ensure the resolution of problems, maintaining continuity of service, providing appropriate information and guidance.
• Develop and maintain effective working relationships with suppliers, contactors and internal customers.
• Ensure that workstations and associated hardware is appropriate, compatible and meets the needs of the customer.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Knowledge Required:

• Experience in using Microsoft office.
• A good understanding of IT, operating systems and applications including MS Windows and Office products computers and related devices.
• Willing to undergo training as required.
• Understands confidentiality.
• Ability to work flexibly on site and working remotely.
• A good understanding of digital applications.

Skills Required:

• Team Player.
• Ability to work independently and escalate issues.
• Flexible to the needs of the business.
• Excellent keyboard and Microsoft Office skills.
• Strong Customer Service, Communication and Analytical skills.

Personal qualities:

• Must be Self Motivated.
• Excellent verbal and telephone communication skills.
• Access to a car is preferable for this role. Or/ must be able to commute to our site within 30 minutes.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.