Digital Support/ Customer Service Apprentice – Kettering (X3 Positions)

Level 3 Digital Support Technician

Company: MONKEY TREE HOSTING LTD

Full Address: Kitteon House, Kettering parkway, Kettering, NN15 6XW

Weekly Hours Worked: 8am – 4pm or 9am – 5pm or 10am – 6pm Monday to Friday (37.5 hours per week)

Salary: £12,480.00 // £6.40 an hour aged 16-17 for the first year £8.60 an hour 18+ for the first year

Please contact Rachel on Rachel.Harati@estio.co.uk or call 0113 3500 333

About the company:

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team in Kettering, Northants.

Brief job description:

Estio Training have an exciting new opportunity for a Customer Service / Digital Support with Customer service/Digital Support. The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity based in Kettering.

Job Description:

This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.

Your duties and responsibilities in this role will consist of:

This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.

They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.

Key duties will include:

• Call handling.
• Directing calls and placing orders on internal systems.
• Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
• Handling a LiveChat service, providing customer service as necessary.
• Answering telephone calls and responding to emails.
• Any other administrative duties.
• Assisting in the provision of hardware, shipping, and preparing for dispatch.

The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

This role will be working towards Customer service specialist Level 3 qualification supported by starting off.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required/ Personal qualities:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Creative

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.