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Cyber Security Technologist Apprentice- Birmingham

  • L4 Cyber Security Technologist
  • West Midlands

OneMSP

Title: Cyber Security Technologist Apprentice

Company: OneMSP

Full Address: Address: Carillon House, Chapel Lane, Wythall, Birmingham, B47 6JX

Weekly Hours: 37.5

Salary: £14K-£16K DOE

 

Please contact Josh Ankers on josh.ankers@estio.co.uk or call 01133 500 333

 

About the company:

Why did we start this business?

We saw the disparity between the IT solutions provided to small businesses and the solutions those businesses actually needed. This creates missed opportunities of growth through utilisation of the right technology. We want to help people reach their true potential, and to become an integral part of our clients success.

Who do we want to server?

We serve the small businesses that are disrupting their industry. Just because you aren’t a technological know-all, doesn’t mean you should be disadvantaged.

What do we want to be remembered for?

We want to be remembered for helping people grow. We are an evolving platform with ethical practices at our core, so as technology develops, we do too.

What does success look like?

Everything is being democratised. Power given to the user, with 80% of what you can do for a business being automated, while keeping that sense of community and connection between the client and business.

Brief job description:

Estio Training have an exciting new opportunity for a Cyber Security Technologist to join OneMSP’s growing team.

Job Description:

As the successful candidate you will be expected to join our team of UK based Support Engineers in providing quality support to our clients and partners via 1st and 2nd line support, as well as working with the team to monitor, analyse and respond to threats and alerts targeting OneMSP’s client base.

The ideal candidate will possess a combination of IT Cyber Security and customer service experience that enables them to engage effectively with key stakeholders.

Your duties and responsibilities in this role will consist of:

  • Fielding of SOC & NOC alert and incidents using our ticketing system.
  • Assisting with the triage of incidents alongside others.
  • Configuration of Cyber Security services and applications.
  • Customer-facing management of tickets and calls.
  • Assisting with documentation and report building.
  • Actively monitoring ticketing system for inbound tickets and escalations.
  • Ensure knowledge, understanding and adherence to current IT SLAs, KPIs and the department overall IT performance measures, and processes.
  • Support external clients with their day to day IT related issues.
  • Take telephone calls to help clients through setup or resolve issues.
  • Log support calls via ticket system.
  • Workstation and server support and trouble shooting.
  • Providing 1st and 2nd line support to a global network of customers.
  • Commitment to your professional study.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Desired Skills:

  • Good verbal and written communications skills.
  • Experience in customer service.
  • IT literate.
  • Good verbal and written communications skills.
  • Cyber knowledge/experience.

Personal Qualities:

  • Good verbal and written communications skills.
  • Attention to detail.
  • Organised and able to prioritise workload.
  • Willingness to learn new skills, tools and processes.
  • Attention to detail.
  • Hardworking and trustworthy.

This role is perfect for someone with passion and drive to learn with a ‘can-do’ attitude. Someone who is not afraid of hard work and strives to impress!

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive eight weeks of intensive training. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated Skills Development Coach who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 4 Cyber Security Technologist Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • CompTIA A+ Certification
  • Cyber Security Introduction
  • Network & Digital Communications Theory
  • Security Case Development & Design Good Practice
  • Security Technology Building Blocks
  • Employment of Cryptography

Some of these modules will include an option to take an examination in order to receive a professional certificate.

 

 

To apply for this job email your details to josh.ankers@estio.co.uk