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      Apprentice IT Support Technician – Salisbury

      • L3 Information Communication Technician
      • South West

      Abicare

      Level 3 Information Communications Technician

      Company: Abicare Services

      Full Address: Unit 1A, Abi house, Brunel Road, Salisbury, SP2 7PU

      Weekly Hours Worked: 37.5 Monday – Friday 9am – 5pm

      Salary: £17K

      Please contact Steph on Stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      Abicare Services is part of the Health and Social care sector where we provide daily and live-in care to our clients. We are part of a fast-growing industry which also relies heavily on technology to manage the delivery of great service to its clients. Abicare is committed to integrating innovative care technology, which can assist and complement the daily or live-in care that is delivered to our clients by our carers. We are always looking at new ways to deliver care in the community. Abicare is registered with CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) and works closely with local health authorities and NHS commissioners.

      Brief job description:

      Estio Training have an exciting new opportunity for an Apprentice IT support Technician with Abicare Services based in Salisbury.

      Job Description:

      To assist the Group IT Manager in the delivery of IT services and IT Support to the business. This will include the maintenance and availability of the core network infrastructure, core business servers and systems, end user computing (desktops, laptops, smart Devices, IP telephony, desktop applications) Cloud Services to include google enterprise. Recording and management of incidents, problems, requests, and changes through the IT ServiceDesk. Supporting all staff with the use of Abicare systems, hardware and applications.

      Your duties and responsibilities in this role will consist of:

      • To Serve as the first point of contact for IT Support within the organisation.
      • Installing, configuring and maintaining software and hardware components of computer and network systems
      • Responding in a timely manner to service issues and requests
      • Diagnosing and troubleshooting software and hardware issues
      • To report on the status of all system and network operations processes and identify improvements where possible.
      • Repairing and replacing damaged computer, printing and network components
      • Supporting Users with Google and Office 2019 Desktop/Cloud Apps
      • Maintain existing Google Applications built with Google Apps Script.
      • Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures applied.
      • To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, Mobile Devices)
      • To Record and maintain accurate records on the IT ServiceDesk system.
      • To assist in the production of IT Reports to support business requirements
      • Testing New Hardware and software before full scale installation
      • Provide out of hours IT support as agreed on a rotational basis
      • Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills & Personal qualities:

      • To be a team player
      • Effective written and oral communication skills
      • Ability to manage own time and deal with multiple tasks efficiently
      • Excellent interpersonal and customer care skills
      • Strong problem-solving skills
      • Logical thinker
      • Good analytical skills
      • Ability to attend work punctually and reliably
      • Desire to learn and be an effective team member

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk