1st Line UK IT Support Analyst Apprentice – Willenhall, West Midlands

  • L3 Information Communication Technician
  • Willenhall

Assa Abloy

Level 3 Information Communication Technician

Company – Assa Abloy

Full Address – ASSA ABLOY, School Street, Willenhall, WV13 3PW

Weekly Hours Worked – 37.5 hrs per week – Monday-Thursday 8.30am-4.45pm and Friday 8.30-3.30pm with 30 min lunch

Salary – £6.41 per hour / £12,499.50 per annum

Please contact Nathaniel on Nathaniel.Hamilton@estio.co.uk or call 01133 500 333

Company description:

ASSA ABLOY Limited is a wholly owned subsidiary of ASSA ABLOY, the world’s leading manufacturer and supplier of door opening solutions, meeting tough end-user demands for safety, security and convenience.

Estio Training has an exciting new opportunity for an IT Support Analyst Apprentice with Assa Abloy, a company based in the West Midlands.

Job Description & Responsibilities:

  • Ensure I.T. services run at optimal levels, with minimal disruption or downtime.
  • Ensure calls are resolved in a timely manner in order of prioritisation.
  • To ensure company data and systems are secure.
  • Ensure users are kept current and up to date with IT Technology.

Main Duties:

  • Provide an excellent level of 1st line support to end users for any IT related issues as efficiently and effectively as possible.
  • Answer calls, log and categorise incidents with detail and accuracy to an appropriate level. Ensure the process of escalating tickets is followed.
  • Liaise with colleagues and external providers, escalating incidents to ensure acceptable fault resolution, whilst keeping user informed of call progress at all times.
  • Deploying Windows operating systems with specified in-house software and applications
  • Resolving hardware faults with multiple devices on-site such as PC’s/Laptops/Smartphones.
  • Cable Management – under desk cabling, patching and power.
  • New Starter set-ups and ordering of IT equipment.
  • Software and Asset management.

Functional competencies:

  • Organisational skills.
  • Must be able to communicate with colleagues on all levels.
  • Must be extremely customer focused.
  • Must be able to work well as a team and work on own initiative.
  • Time management skills.
  • Must be able to have some skill of problem solving and understand basic troubleshooting methodology.

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

  • Knowledge of MS Operating systems Windows 10 – 11.
  • Excellent knowledge of the standard applications in use such as MS Office, Adobe.
  • Knowledge of Windows Server would be advantageous.
  • Knowledge of virtualisation would also be an advantage.
  • Knowledge of Basic TCP/IP & DNS would be an advantage.

Personal qualities:

  • Ability to deal with multiple calls and work in a busy environment.
  • Ability to communicate with users on all levels.
  • Ability to be able to communicate and support users remotely over the phone including internationally.
  • Must have the ability to learn fast and put your skills into practice.
  • The ability to adapt to change and develop relevant skills is highly desirable.
  • Must be able to work independently when needed.

Must be able to commute to our site in Willenhall – this will be your base

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

To apply for this job email your details to Nathaniel.Hamilton@estio.co.uk.

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