Non-linear career paths are the new normal. Individuals are advancing their skill sets through different job roles and methods of learning, e.g., apprenticeships. To face up to the job market, business’s must coordinate a skills-based hiring approach if they’re to retain a talent pool that plugs their skills gaps.
As it stands, over 68% of SMEs are facing skills shortages, as are 86% of large organisations. Which is impacting on the productivity, wellbeing of staff and on growth potential.1 The most effective way employers can plug these issues that adhere skills gaps is through a digital skills-based hiring approach, as every business operates digitally and through software.
Technology and inclusion
Technology is also critical for inclusion in the workplace. With more inclusive teams, organisations unlock diversity benefits by improving team performance by up to 30% in high diversity environments.2 Inclusion is the key contributing factor towards an enhanced team and organisational performance, and technology is inevitably going to be a part of each team in our digital world. So, all organisations need to ask themselves, how am I using technology? To build and retain a talent pool that plugs their skills gaps.
The technology within organisations need mentoring, as digital systems and digital technologies are constantly advancing. Mentorship will detect and allow organisations to assess how they are using technology for their customers and clients, and across internal teams.
Digital Support Function
Digital Support Technicians leverage the digital skills-based hiring approach to the core by refining an organisations digital support function. Providing the mentoring of their digital systems and technologies to external customers and clients, and colleagues that allows the organisation to maximise their business operations.
The strategy of maintaining a digital support function is essential to an organisation’s stability and growth. The digital support function must ensure that digital systems and digital technologies are handled appropriately. To put this strategy in place, software skills need to be implemented to manage this function.
Apprenticeships are a strategic investment
A Digital Support Technician can specialise in one of two roles. One will focus on helping organisations and their internal users to maximise the use of digital technologies. Another will support external customers and clients through a wide variety of digital channels. Employers have the choice in how they cater their talent pool to their organisations demands. Whichever cohort of Digital Support Technicians organisations need, it can be certain that both abide to building a seamless approach to their software sphere when they invest strategically in their digital support function.
Bridge skills gaps strategically by a digital skills-based hiring approach and employ Level 3 Digital Support Technician apprentices.
