IT Apprentice/Field based – Market Harborough

Level 3 Information Communication Technician

Company: Envera Telecom

Full Address: Field Based/56 Nithsdale Avenue, Market Harborough, LE16 9PE – Driver required 

Weekly Hours Worked: 9-5 Monday to Friday when office based.  As required when visiting customer

Salary: £20,000

Contact Information:
Please reach out via email at LeiaKnights@bpp.com call 0113 3500 333

About the Company:

From AI to IT – we power the systems behind modern business. Envera is all about making technology as personal as it is innovative. We don’t just provide telecom and digital solutions; we help businesses transform how they communicate and operate in the digital age. By integrating award-winning systems with leading software, we bring enterprise-level capabilities to businesses of all sizes, helping them streamline processes, reduce costs, and enhance customer interactions.

Job Description:

Estio Training is thrilled to offer a new opportunity for a Solutions Engineer Apprentice based in Market Harborough.

Role Summary:

Looking for a role that gets you out of the office and into the real world? This is your chance to start a hands-on career in tech—no experience needed. As a key part of our team, you’ll be the friendly face visiting customers to install, set up, and support our smart telecom and AI systems. You’ll travel across the Midlands and South of England in a company vehicle (with fuel covered), building real-world skills while making a real impact. No two days here at Envera will be the same!

If you’ve got a logical mindset, a strong work ethic, and love figuring things out, we’ll teach you the rest. This is more than just a job—it’s a launchpad into the world of tech, with full training and support every step of the way.

Key Responsibilities:

As a Customer-Facing Technical Support Apprentice, you’ll be a vital part of our service delivery team—helping to maintain our reputation for precision, reliability, and outstanding client experience.

 Your responsibilities will include:

• Providing technical support, including the installation, configuration, and troubleshooting of systems directly at customer sites.
• Delivering remote diagnostics and issue resolution when on-site visits aren’t required—ensuring speed and minimal disruption for our clients.
• Applying a logical, solution-oriented mindset to solve technical challenges efficiently and effectively.
• Representing the brand with professionalism in all customer interactions, consistently upholding our company values.
• Travelling to client locations across the Midlands and South of England, sometimes involving extended journeys and a very varied work environment.
• Planning routes and managing your schedule to ensure punctuality and seamless on-site experiences for clients.
• Embracing a continuous learning mindset—working with a variety of evolving technologies and actively developing your technical skill set.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
• Driving License

Skills Required:

• Excellent customer service skills – You’ll be the face of our company, so professionalism and social awareness are essential.
• Logical and solutions-driven – You enjoy troubleshooting and problem-solving under pressure.
• Tech-savvy mindset – Experience in networking, IT hardware, or software is a bonus but not required.

Personal Qualities:

• Self-motivated & independent – You’ll often be working alone on-site, so strong time management is key.
• Highly adaptable & eager to learn – Our products evolve, and so should you!

Other Information:

• Company vehicle & fuel – All travel expenses covered.
• A dynamic work environment.
• Private healthcare following 1 year of service.
• Competitive rewards for those who go above and beyond and the opportunity to earn commission on top of your salary.
• Full training & 1-2-1 mentorship with our technical engineer.
• Opportunity for career progression following the completion of the apprenticeship – we invest in your future, with real pathways into Technology, networking and AI roles.

Future Prospects:

Move into a full Solutions Engineer role after a successful training period.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.