IT Technical Support Apprentice – Oldham

Level 3 Information Communication Technician

Company: YELLOWGRID

Full Address: Yellow grid, unit 5, Junction 21 Business Park, OL9 9QH

Weekly Hours Worked: All details will be confirmed at interview Total hours per week: 40

Salary: £18,000 PA

Please contact Ava on Ava.Frankel@estio.co.uk or call 0203 834 2872

About the company:

Based in Oldham, Yellowgrid offers core services which include the installation and maintenance of data and voice solutions.

Our team is made up of Consultant Engineers with extensive experience within the technical support arena.  We focus on supporting the voice and data requirements of small businesses within the Northwest.  Our core customer base uses Microsoft software products.  In addition to hardware and software support we are heavily involved in the distribution of VoIP products and services.  Our technical skills in networking provide a sound base from which to support this area of our business.

Brief job description:

Estio Training have an exciting new opportunity for An IT apprentice with Yellowgrid, based in Oldham.

Job Description:

If you have basic knowledge of IT Operating Systems and Networking and would like to develop these skills and have a desire to improve your knowledge with an IT Apprenticeship in a supportive environment, then this could be the opportunity you are looking for.

Your duties and responsibilities in this role will consist of:

• Testing faulty returned Voip devices as part of our RMA process
• Providing reseller support for voip phones and phone systems
• Liaise with VoIP customers and suppliers
• Installation tasks (VoIP Telephone Systems)

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• An understanding of Windows Operating Systems
• An awareness/understanding of other operating systems
• An excellent understanding of MS Office applications
• An understanding of email
• A reasonably good understanding of TCP/IP
• A reasonably good understanding of DNS
• A reasonable interest and awareness of Web Hosting

Having a driving license and your own vehicle would be an advantage although not essential.

The perfect candidate would have additional technical skills above and beyond those listed which would open up other opportunities within this rapidly evolving technology company.  We are always looking for new and exciting ways to develop our business which is ultimately dependant on the skills and enthusiasm of our internal staff.

Personal qualities:

• An enthusiasm for all things techie
• You will be organised
• You will be thorough
• You will self-motivated

Benefits:

• Free Onsite parking
• Annual bonus
• Friday treats (Lunch supplied)
• Showers onsite
• Support for Ride to work scheme

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.