IT Support Engineer Apprentice – Rochford

Level 3 Information Communication Technician

Company: Sweetbyte Ltd

Full Address: Sweetbyte Ltd, 1st Floor Studio, Ballard’s Gore Golf Club, Gore Rd, Stambridge. SS4 2DA

Weekly Hours Worked: Rotational/flexible shifts required to cover IT helpdesk early shift 8:30am-4:30pm and late shift 10am to 6pm with 1 hour lunch break

Salary: £12,000 – £15,000

About the Company:

We are an IT company based in Essex consisting of IT Professionals who have worked and consulted in the I.T. industry for over 25 years. We specialise in IT services for businesses. Because of our vast experience we know how complex IT can be and we help to make IT easy. In modern times IT is a necessity to help drive and grow your company / business but sometimes can be difficult to comprehend. We strive to make this easier for you to understand and look at the best solutions to help drive your company / business forward the right way. We provide highly skilled professionals at great business rates, working with you to provide a cost-effective IT service.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Engineer Apprentice with Sweetbyte based in Rochford.

Role Summary:

Estio Training have an exciting new opportunity for an IT Infrastructure Support Engineer Apprentice with Sweetbyte, an IT Company based in Rochford, Essex. The role is essentially for 1st and 2nd line IT Support, working alongside colleagues with over 25 years worldwide experience, whilst working with leading technology partners such as Microsoft, Dell, Synology and Apple. Working in a dynamic team and supportive culture Sweetbyte are looking for an individual that they can bring on, to support their continued growth in the sector.

Key Responsibilities:

As an IT Support Engineer Apprentice your main roles and responsibilities will include:

• IT helpdesk Support, logging calls and resolving issues over the phone with customers.
• Customer site visits to support customers related IT issues.
• Project work, Migrations and rolling out new IT infrastructure.
• Computer installation and configuration.
• PC / Apple Mac Support.
• IP Telephony support and configuration.
• Backup checks and reporting.
• Monitoring and Maintenance of customers IT systems.
• Monitoring and Maintenance of customer Network Infrastructure.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• A true team player with the ability to work independently and understand the importance of their contribution.
• An ability to understand what is important and their contribution to the business.
• Quality conscious and goes the extra mile for customers.
• Analytical and problem-solving skills along with attention to detail.
• Logical and creative thinking and problem-solving skills.
• A genuine interest in technology.
• Excellent communication skills.
• Willingness to learn and develop in the role, with aspirations to progress in the field of IT.
• *IT qualifications/experience, mature (previous telephone/IT work preferred) very keen to learn and have own transport would be advantageous*

Personal Qualities:

• Flexibility.
• Adaptability
• Good interpersonal skills.
• Ability to multitask.
• Organisational skills.
• IT skills.
• Full Driving License is preferable

Other Information:

• Laptop supplied
• Car business mileage paid
• Free parking available

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.