IT Support Apprentice – Edgware, Middlesex

Level 3 Information Communication Technician

Company: H2O Networks      

Full Address: 369 Burnt Oak Broadway, Edgware, Middlesex, HA8 5AW

Weekly Hours Worked: 36 hours – 9am to 5pm

Salary: £12,000 Per annum

Contact Information:
Please reach out Raymond.Duke@estio.co.uk or call  0203 834 2872

About the Company:

Prior to starting H2o Networks, Adam trained as a surveyor for Savills in the residential development department in Sloane Street, London. It became apparent with a deadline approaching for an international developer that an IT problem could potentially derail the deal.  The IT department was closed and the figures for the crucial presentation were not available.  It was at that point that Adam stepped in and resolved the situation.  This made him realise how important IT systems are for busy professionals and entrepreneurs. Thereafter the creation of H2o Networks was established with a clear mission that the IT is the life blood and heart of every business; The two keys of life, oxygen and water.

Today, Networks specialises in advising Care Groups the property, and care homes sector working with such companies as The Bondcare Group, Carewordwide, Salveocare, and Draycott Nursing and Care.

Job Description:

The role involves working with an IT Managed Service Provider to provide IT support for Professional Service Clients

This would be a combination of remote support and on-site at client’s sites support.

We are a small Team of 5 people in North London Edgware Middlesex HA8 5AW

Role Summary:

• Windows / Office applications – slow computers, anti-virus, application install, printer drives and general support tickets
• Configuring new users setup
• Email configuration using Microsoft office 365
• Can’t log in to PCs, Internet Issues and Wifi, Printer connection
• Restore backups
• Password Resets

Office & On-Site Work:

• Rebuild computers
• Look at hardware errors adding ram, hard drives – upgrading Windows OS
• Help users with computer setups
• Configure Laptop Computers
• Configure Wifi

New technologies:

• Microsoft Azure / Intune / Office 365
• Virtualisation – Vmware / Hyper V
• Active Directory – Group Policy
• Router & NAT Firewall
• Internet and Broadband setup

Key Responsibilities:

• Understanding of Microsoft Workstations and office packages.
• Organisational skills to follow procedures and complete tasks within given time frames using incident management tools.
• Ability to communicate technical information to the user estate with a genuine desire to assist the customer.
• Be motivated to achieve outstanding levels of customer service in a team environment.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Personal Qualities:

• Change and innovation: looking for ways to improve what we do, engaging and adapting to change and being aware of and managing risk
• Delivering results: using and planning the resources you have responsibility for to ensure delivery of agreed plans and priorities.
• Problem solving: identifying, understanding, resolving and learning from problems.
• Accountability: taking responsibility for your actions and behaviour using feedback to learn and develop
• Teamwork: contributing to and supporting your team utilising individual and shared learning and development.
• Effective relationships: understanding how your behaviour affects others, showing trust, and collaborating positively.
• Two-way communication: understanding and listening to others whilst communicating effectively using appropriate channels.

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.