IT Services Apprentice – Leeds, West Yorkshire (X3 Positions)

Level 3 Information Communication Technician

Company – Jet2 Plc     

Full Address – Holiday House, Ingram Street, Leeds, West Yorkshire, LS11 9AW

Weekly Hours Worked- 0900-1700 40 hours

Salary: £20,572

Please contact Nathaniel on Nathaniel.Hamilton@estio.co.uk or call 0113 3500 333

Join our award-winning business

At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. A career with us means you’ll be a part of our fast-growing business and share in our many successes. We’re proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join.

About Jet2Holidays

As the UK’s largest holiday operator, Jet2holidays’ ATOL-protected package holidays and city breaks are more popular than ever! Over 26 million holidaymakers have enjoyed our 1,000s of 2 to 5-star hotels, along with return flights, transfers and a huge 22kg baggage allowance. At Jet2holidays, we’re all about great value AND great choice. We bring you over 60 sun and city holiday destinations across Europe, the Mediterranean, the Canaries and beyond

About Jet2.com

Jet2.com is the UK’s third largest airline, flying from 12 UK airports to more than 65 destinations across Europe and beyond. Since our first flight in 2003, we’ve grown our fleet to over 110 Boeing and Airbus aircraft, with firm orders for an additional 110 new Airbus A321/A320 Neo aircraft to be delivered by 2031. We’ve also sold more than 110 million seats! What’s more, we offer low-cost flights with high class service – this is just part of the reason why we’ve won so many awards over the years!

Brief job description:

Estio Training have an exciting new opportunity for three IT Services Apprentice Jet2 Plc, an Aviation company based in Leeds.

Job Description:

As our new Level 3 IT Services Apprentice, you’ll perform 1st or 2nd line support to users based at any one of our locations, across the UK and Europe. You’ll gain experience working in our ServiceDesk, Application Support, IT Admin and Operations teams, giving you a great grounding in an IT Services department.

As our IT Services Apprentice, you’ll have access to a wide range of benefits including:

• 26 days holiday (plus Bank Holidays)
• Colleague discounts on Jet2holidays and Jet2.com flights
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Your duties and responsibilities in this role will consist of:

• 1st and 2nd line support – analysing, prioritising and assigning end user issues in the IT Support Desk System.
• You’ll troubleshoot application faults by querying databases, checking log files and repeating issues.
• You’ll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
• You’ll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
• You’ll contribute to new software rollout, hardware refresh, and network equipment upgrade.
• You’ll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.

What are the key skills/experience you’ll already have?

• GCSE Maths & English (or equivalent) at grade A-C (9-4).
• You must not hold an existing qualification at the same or higher level in a similar subject.
• You must have been a resident in the UK for 3 years.
• You’ll have knowledge of core IT concepts – hardware, operating systems, security principles, etc.
• You’ll understand Service Delivery.
• You’ll have a practical understanding of ITIL principles is ideal.

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: –

• Competitive salary
• Contributory pension scheme
• 26 days holiday entitlement per annum (plus bank holidays)
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Share Save scheme
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Annual pay review
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.