IT Service Desk Apprentice – Sheffield

Level 3 Information Communication Technician

Company: EtiCloud

Full Address: etiCloud Ltd ,2 Broadfield Court, Sheffield ,S8 0XF

Weekly Hours Worked: 40 hours per week

Salary: £15,000 +(Negotiable)

Contact Information:
Please reach out via email Raymond.Duke@estio.co.uk at or call 0203 8342 872

About the Company:

Who are etiCloud?

etiCloud – Delivering tomorrow’s technology, today…

Data security is more important than ever. That’s not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don’t have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation.

Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure.

We’re equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach – one of the reasons we’ve built, and continue to build, our business on referrals.

Job Description:

etiCloud have a fantastic opportunity for an IT Service Desk Apprentice to join our Support team, based on site in our Sheffield office.

We are seeking a proactive, and eager individual who is passionate about pursuing a career and apprenticeship qualification in IT support with an external apprenticeship training provider whilst displaying an interest in working for a market leading Cloud technology organisation.

Role Summary:

As an IT Service Desk Apprentice you will work closely with our existing Support team and learn the skills required for providing technical support within an enterprise organisation whilst studying for an apprenticeship qualification through online learning and assignments.

In this role you will be the first point of contact for our customers, promptly handling their queries both over the phone and via a ticketing system. This role is perfect for individuals who are looking to start a career in IT and build up their enterprise tech skills in a supportive environment.

Key Responsibilities:

As an IT Service Desk Apprentice:

• Answer support calls promptly and handle them in accordance with our documented processes.
• Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs.
• Build and maintain customer relationships.
• Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate.
• Educate users on how to use various software and systems.
• Maintain a strong knowledge of our companies services and products to help effectively and efficiently respond to customers queries.

Qualifications:

• GCSE grades 6 or above in Maths and English

Skills Required:

• Actioning change requests for user accounts and systems.
• Deploy and maintain a wide range software on customer systems.
• Contribute to and help maintain our internal knowledge base.

Personal Qualities:

• Excellent attention to detail.
• A genuine interest in IT.
• A desire to learn and build a career in IT.
• Ability to manage own workload and meet deadlines both business and educational.

What we offer you:

Benefits of joining etiCloud

Employment with etiCloud Ltd represents a fantastic opportunity to develop a career with a leading provider of cloud-based IT solutions.

As part of the etiCloud team you will benefit from a market competitive salary, an annual performance and salary review as well as our company benefits including:

• 20-25 days annual leave depending on seniority + 8 statutory bank holidays
• Company pension scheme
• Annual company bonus
• Friendly, and collaborative working culture
• Modern, secure office with coffee machine, and kitchen facilities
• Free onsite car parking
• Career development and training opportunities

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.