IT Apprentice – Harrogate

Level 3 Information Communication Technician

Company: Stowe Family Law

Full Address: Wizu Workspace, 110 Station Parade, Harrogate HG1 1EP

Weekly Hours Worked: 35 Hours Monday to Friday 9am – 5pm with a 1-hour lunch

Salary: £16,550

Contact Information:
Please reach out via email at LeiaKnights@bpp.com or call 0113 3500 333

About the Company:

Who is Stowe Family Law?

We’re the country’s largest specialist family law firm with over 400 colleagues specialising in family law across 92 offices. Every day we help our clients the best way we know how; by hiring the right people and giving them support through technology and career development to deliver the best results. But we also support our people to be the best they can be, through team working, collaboration and supportive working practices that allow everyone to balance work and life. In the last few years, we’ve grown the business by over 150%, we’ve already laid the groundwork and we’re building something special. IT infrastructure and projects are a critical component of our plans and ensuring that these are mature and robust is critical to supporting this growth.

About Stowe – https://careers.stowefamilylaw.co.uk/about-stowe-family-law/

Our Culture & Community – https://careers.stowefamilylaw.co.uk/culture-and-community/

Job Description:

Estio Training is thrilled to offer a new opportunity for an Information’s Communications Technician Apprentice.

Role Summary:

Want to kickstart your IT career with a supportive, growing team?

We’re on the lookout for an ICT Apprentice to join our expanding IT support team in Harrogate. This is your chance to get hands-on with real tech, learn from experienced pros, and build your skills in a fast-paced, friendly environment.

Your apprenticeship will be delivered through Estio, our apprenticeship provider, as you work towards a Level 3 Information Communications Technician qualification.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

As part of our ongoing expansion, the Stowe Family Law IT Team are looking to welcome an ICT Apprentice to join our growing support function. Based out of our new Harrogate IT office, this is a fantastic opportunity for a motivated individual with a passion for technology to gain real-world experience in a dynamic and friendly working environment.

You’ll be mentored and supported by experienced professionals and play a hands-on role in delivering IT support across the business, from troubleshooting hardware to supporting telephony systems and assisting with national IT rollouts.

Main Roles and Responsibilities (Will include but are not limited to):

• Working alongside the IT Helpdesk Technicians to support staff across the country by phone using remote tools.
• Troubleshooting issues with laptops, desktops, printers, video conferencing equipment, routers, switches, etc.
• Assisting with provisioning, setting up, and shipping IT equipment to new starters.
• Supporting the business’s telephony systems and contributing to telephony-related projects.
• Assisting with wider IT projects including IT security audits, Hardware rollouts, Software assessments and installations, Network installations and diagnostics, General IT security operations.
• Participating in online training as part of the apprenticeship. each week.
• Occasional travel to other company sites (primarily local, with no extended stays required
• Stay current with emerging technologies, industry trends, and best practices, continuously seeking opportunities to enhance technical skills and improve support processes.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required & Personal Qualities:

• A genuine interest in IT and problem-solving
• Good communication skills (both verbal and written)
• Confidence working with hardware and software
• Organised and detail-oriented
• A proactive approach and willingness to learn

What we offer you:

Read about our full benefits package here – https://careers.stowefamilylaw.co.uk/employee-benefits

Future Prospects:

This apprenticeship is just the beginning of your journey with Stowe Family Law. With ongoing support and development, the successful candidate could progress into more advanced technical roles, such as:

• Network Engineer
• Systems Administrator
• IT Project Management
• Cyber Security Analyst
• Cloud Support Engineer

You’ll be provided with a strong foundation for continuous professional development and long-term career growth, with opportunities to specialise and increase responsibility and earning potential over time.

Ready to start your career in IT with a fast-growing, supportive legal firm?  Apply today and take your first step into a rewarding tech career.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.