Solution Development Technician Apprentice – London

Level 3 Digital Support Technician

Company: MBA Group Limited

Full Address: MBA House, Garman Rd, London N17 0HW

Working hours: Monday to Friday 9 – 5.30

Salary:  £20,000 per year

Please contact SeanHove@bpp.com or call 0113 3500 333

About the company:

MBA Group Limited is a dynamic and innovative marketing solutions provider headquartered in Tottenham, North London. We specialise in helping businesses connect with their target audiences through creative and technology-driven marketing campaigns. With offices in Warrington and Central London also, we are committed to delivering exceptional service to our clients.

More information can be found at:

www.mba-group.com

www.videosmart.com

www.studiocertain.com

www.intilery.com

Brief job description:

We have an exciting opportunity for a Solution Development Technician Apprentice based in London.

The Development team are responsible for creating and maintaining applications and systems that will deliver multichannel communications and reporting management information to our customers.

In this role you will learn how to deliver solutions to our customers, document those solutions and work with the whole team. You will learn how to make changes and improvements to existing solutions and understand how your role can support in the implementation of new projects into MBA.

You will learn how to design solutions, estimate tasks, and complete your work to the highest standard. You will learn how to be fully responsible for your own work and take guidance from the team, your mentor, and your line manager. Quality and on-time delivery are important to us, and they will be important to you too.

In addition to this, you will receive continuous training on a range of Quadient (formally GMC) products such as:

• Inspire Designer
• Inspire Automation
• Scripting

Your duties and responsibilities in this role will consist of:

• Data Processing tasks such as download, reformat, manipulate, cleanse, mail sort etc.
• Document composition for both transactional and direct mail campaigns
• Produce proofs and live output to job specification and often working to tight timescales.
• Carry out sufficient quality checks to ensure output is accurate and error free.
• Liaising with various departments across the business, in particular Account Management and Production.
• Respond to any issues in a timely manner.
• Convert manually processed jobs into fully automated systems.
• Create automated management information/reporting.

Qualifications:

5 GCSE’s grades A*-C /9-4 or equivalent (including English Language and Maths)

Skills Required:

• Technical Competency
• Problem Solver
• Analytical thinker
• Knowledge of databases (ODBC, SQL) is advantageous

Personal Qualities:

• Eager to learn and add to their knowledge base and skills
• Excellent communication skills
• Meticulous
• Attention to detail
• Ability to work under pressure
• Well organised
• Positive work ethic
• Flexible and adaptable
• Determination to succeed
• Excellent Team Player
• Conscientious and ambitious
• Punctual and reliable

Future prospects:

To become Junior Developer and grow with the Company.

Other Information:

Statutory Pension once eligible for enrolment.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems
• Administration of Digital Systems and Services
• Change Management
• Teamwork and Communications
• Introduction to System Security
• User and Stakeholder Training
• Working in Digital Support
• Data Operations and Security
• Pathways and Career Progression