Digital Support Technician Apprentice – Hull, HU1 1EP

Level 3 Digital Support Technician

Company: Hull City Council

Office Address: Hull City Council | Maritime Building | Alfred Gelder Street | Hull | HU1 1EP

Working hours: 37 Hours a week

Salary:  £14,526.20

Please contact Leia on LeiaKnights@bpp.com or call 0113 3500 333

About the company:

Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.

Brief job description:

Estio Training have an exciting new opportunity for a Digital Support Technician with Hull City Council based in central Hull.

Your duties and responsibilities in this role will consist of:

• To ensure excellent customer service.
• Monitor the Assyst Ticketing system to resolve calls at first point of contact.
• Receive phone calls from users requiring support.
• Remote support to customers (Troubleshooting).
• To interrogate Specific ICT systems and process a range of routine and sensitive information.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Computer literate with the ability to use core MS Office products.
• Basic knowledge of ICT technology and terminology (i.e. an understanding industry standard device and the peripherals).
• Ability to adhere to a strict code of confidentiality.
• Must have the ability to communicate with internal and external customers in a professional manner.
• Owning queries received and ensuring a right first-time approach to resolving them
• Clearly spoken with a good telephone manner.

Personal Qualities:

• Interest in ICT.
• Ability to work well as part of a team.
• Good level of self-motivation, flexibility and organisational skills.
• Good ability to plan and prioritise own work and meet deadlines.
• Good Time management.

Behaviours:

• Works professionally and independently, taking responsibility and initiative as appropriate.
• Demonstrates standard business courtesies and professional ethics in how they work
• Demonstrates a productive and organised approach to their work
• Works effectively with customers, clients and users.

Future prospects:

The role offers the opportunity to progress into suitable roles with the organisation.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems
• Administration of Digital Systems and Services
• Change Management
• Teamwork and Communications
• Introduction to System Security
• User and Stakeholder Training
• Working in Digital Support
• Data Operations and Security
• Pathways and Career Progression