IT Helpdesk/1st Line Support Engineer Apprentice – Stockport, Cheshire

Level 3 Information Communication Technician

Company: Comms-Byte

Full Address: Davenport House, 251 Wellington Road South, Stockport, Cheshire, SK2 6NG

Weekly Hours Worked: 40 hours a week – 9-17:30pm (1hr lunch)

Salary: £16,000

Contact Information:
Please reach out via email at JordanWhitworth@bpp.com or call 0113 3500 333

About the Company:

Founded in 1995, we deliver professional IT services to a broad range of businesses based in the Northwest of England. Our IT services are tailor made for your business needs, and we can en-sure that you receive the maximum benefits from our partnership.

Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly im-prove your systems.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice FOR Comms-Byte IT Support and Services company based in Stockport.

Role Summary:

We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations.

We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians.

Key Responsibilities:

As an IT Helpdesk/1st Line Support Engineer Apprentice your main roles and responsibilities will include:

You will be providing customer support to external clients remotely as well as getting involved in new releases and installations, testing, project work and general IT Support.

This is an excellent opportunity to join a small, growing company to progress your technical skills and knowledge in an environment where technology is key.

We are looking for a customer focused, dedicated individual who is passionate about developing a career in IT. Working on a busy helpdesk you will promote a first-time fix focus, working on your initiative to resolve issues for clients & escalating issues where all avenues have been explored.

The key tasks include:

• Taking, analysing and resolving all first line support calls from clients.
• Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system, both for initial calls and for ongoing problems and further.
• Control of our system monitoring system and identification of potential problems will be a key skill.
• The successful candidate will demonstrate initiative and the ability to think through and communicate resolutions at all levels both internally and externally.
• The nature of the role requires exceptional communication skills at all levels.
• Attention to detail is paramount to ensure that all customer contact is as effective as possible.
• Maintaining our Company image and values.
• The dress code is smart the usual for an office environment.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• The role requires an excellent understanding of our Company Service Ethic, its ethos and general technical capabilities and concepts.
• A strict adherence to the policies and procedures of the Company is always required.
• A smart appearance and professional image must be always maintained to ensure that the Company is promoted in the best light to other organisations.
• All staff are required to carry out tasks that do not relate directly to their role and a willingness to assist within other parts of the company is essential.

Personal Qualities:

• Great communication skills.
• Ability to work on your initiative.
• Good problem-solving skills.

More Information:

The candidate will be given training in the following:

• Windows Server 2019/2022
• Windows 10/11
• Microsoft Office and Outlook in particular
• Active Directory
• Email Systems – Microsoft Exchange
• Networking – Routers, switches & UTM devices
• Helpdesk / 1st line support
• Hyper-V/VMWare Virtualisation
• Wi-Fi Networks
• Cloud Computing using Microsoft 365
• Business Telephone Systems

You will be a confident and effective communicator with the potential to develop excellent customer service skills, a willingness to learn and embrace new challenges as well as a good foundation of technical skill. Full on-the-job training and access to Microsoft Certified training is available, so if you are keen to progress your career in a dynamic environment, please apply now!

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.