IT Support Apprentice – Southampton

Level 3 Information Communication Technician

Company: AVASK Group Ltd

Full Address: First Floor, Oceana House, Commercial Rd, Southampton SO15 1GA

Weekly Hours Worked: 8:30 AM – 5 PM or 9 AM – 5:30pm, Monday -Friday

Salary: £15,000

Contact Information:
Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872

About the Company:

AVASK is a rapidly expanding firm that specialises in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK.

AVASK are recommended External Tax Advisors under the Amazon Global Selling Programme and assist hundreds of Amazon FBA sellers, eBay, Shopify and many other platforms. On top of this, it provides its clients with a comprehensive range of expertise – from providing practical guidance on cross-border transactions, making sure that they are fully compliant and assisting on their group structures and tax advisory services.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Engineer with AVASK, a business specialising in VAT and Compliance for online international trade.

Role Summary:

AVASK are looking for a bright, outgoing IT enthusiast to provide first line helpdesk support to internal staff ranging from the UK, USA and China.

Key Responsibilities:

Your duties and responsibilities in this role will consist of:

• To provide 1st line technical support, answering support queries via phone, service desk and in person.
• To support users remotely.
• To maintain a high degree of customer service for all support.
• To take ownership of user problems and be pro-active when dealing with user issues.
• To log all calls on the call logging system, and to keep call logs up to date.
• To escalate more complex calls to the relevant IT Support member.
• Configure hardware as required.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Good communication skills both written and verbally.
• Knowledge of Microsoft based operating systems.
• Basic understanding of PC hardware set-up and configuration.
• Willingness to research issues and fixes.
• Flexible and pro-active approach.
• Attention to accuracy and detail.
• Ability to work as part of a team.
• Ability to work under pressure and to a deadline.

Personal Qualities:

• Ability to deal with staff in a courteous, professional and effective manner.
• An appreciation of the need for confidentiality when dealing with sensitive information.
• Flexible about working hours.

Other Information:

• Private Healthcare Insurance.
• Pension Scheme.
• Wellness days.
• Birthday off after one year length of service.
• Creative spacious offices with breakout areas and subsidised canteen.
• Free parking.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.