Technical Support Assistant Apprentice – Ringwood, south-west Hampshire

Level 3 Digital Support Technician

Company: Fore solutions

Office Address: 5C GP Centre, Yeoman Road, Ringwood, BH24 3FF

Working hours: Monday to Friday 37.5

Salary: £16,500

Please contact or call 01133 500 333

About the company:

Fore solutions help business operations professionals join the dots between people, processes and data to improve performance through the use of technology. We do this by focusing on delivering a great experience, not just products and services.

Brief job description:

You will be working within the customer services team to support Fore solutions customers. The role is primarily customer support with order set up, delivery and 1st line technical support for our IoT, tracking and communications technology. However, you will also be required to working with the operations team on deliveries of the solutions to the customers.

Your duties and responsibilities in this role will consist of:

• 1st Line Technical support for our Business Comms, IoT & Asset & Vehicle Tracking Solutions
• Answering Incoming Calls.
• Program, Pick, Pack, & Dispatch Orders.
• Complete and manage tickets & tasks on our HubSpot CRM.
• Manage Customer Warranty & Repairs.
• Process Sales Orders and Raise POs to suppliers.
• Booking in of new stock.
• Calling customers to advise of new orders being dispatched.
• Arranging engineering work both in house and for 3rd party suppliers.
• Stock Control, Cycle Counts and re-ordering.
• Ability to manage internal and external expectations.
• Ability to work on multiple projects to challenging deadlines.
• Ability to respond quickly to changing priorities.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Communicating and resolving customers support requirements.
• Articulate and excellent telephone manner.
• Ability to manage customer and colleague expectations.
• Keen eye for attention to detail.
• Hold excellent organisational skills.
• Excellent Customer liaison skills.
• ICT literate with Microsoft Office.
• Hold excellent communication and interpersonal skills – both written and oral.
• Excellent Team Working Skills.

Personal Qualities:

• Organisational ability and time management skills.
• Have the ability to be a self-starter.
• Objectives and Task Driven.
• Ability to keep calm under pressure.
• Ability to make informed decisions.

Future prospects:

• Hands-on training and mentorship from experienced IT professionals.
• Experience working on real-world creative projects.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.