Field Engineer Apprentice – Longford, Hounslow

Level 3 Information Communication Technician

Company:  TDM Group Limited

Full Address: Shoreham Rd E, Longford, Hounslow TW6 3UA

Weekly Hours Worked: 40

Salary: £18,000-£20,000

Please contact Nathaniel.Hamilton@estio.co.uk or call 0113 3500 333

About the company:

TDM Group Ltd was formed in 1997 and has evolved into a Managed Business IT Services provider, which means we combine our technical know-how with strong business acumen to consider the impact technology has on our client-partners’ entire organisation.  We work collaboratively with our client-partners to help them harness technology’s potential to act a business enabler.

Brief job description:

Estio Training is thrilled to offer a new opportunity for a Field Engineer Apprentice with TDM Group Limited, a Managed IT Service provider.

Role Summary:

To provide 1^st and 2^nd line support and to help deliver projects onsite at our client-partner sites.

Whilst being supported and supervised you will be trained to carry out:

• Software installations: typically Windows Server, Linux and Windows Desktop versions.
• Hardware installations and racking: servers, thin clients, storage devices and switches.
• Initial troubleshooting for hardware failure.
• PC/laptop hardware support.
• PC/laptop rollouts.
• Office move projects.
• Installation, termination, testing and labelling of cross connects in our Data Centre or other facilities.

Job Description:

Key Responsibilities:

As a Field Engineer Apprentice you will:

Configuration – all aspects of desktop/server hardware installation and builds, delivery to client-partner environment.

• Working in data centres to install new rack, servers, storage and network devices.
• Repairing or troubleshooting faulty equipment, installing and configuring hardware and software.
• Resolving first line user support requests onsite and over the phone.
• Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works.
• You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home. Long journey times may also be involved.
• Work as part of a team to deliver projects.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Good hardware knowledge – PC’s, laptops, servers and printers.
• Good understanding of Windows and MAC operating systems, and mobile devices.

Personal qualities:

• Enthusiastic about IT.
• Effective team player.
• Good communication skills, both verbal and written.
• Able to effectively communicate at all levels of an organisation.
• Confident and proactive approach to work.
• Attention to detail.
• Versatile and adaptable.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call

We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.