IT Support Analyst Apprentice – Tiverton, Devon

Level 3 Information Communications Technician

Company Measure2Improve

Full Address Unit 17, Devonshire Gate, Swallow Court, Tiverton EX16 7EJ

Weekly Hours Worked 9am – 5pm – 35 hours

Salary £12,000p/a

Please contact Raymond.Duke@estio.co.uk or call 0203 834 2872

About the company:

measure2improve is a dynamic, forward-thinking, customer-focused organisation developing and delivering products and services to improve performance.

We provide a complete range of consultancy, software and support services to help our customers to capture, analyse and compare performance data, manage their supply chains and their health & safety activities.

We believe in simple solutions that are practical and easy to implement. We have developed straightforward web based applications that require little or no training, and we work with our customers to ensure that they have appropriate processes in place to collect and analyse the data they need.

Our team has a wealth of sector and industry experience and, combined with our bespoke performance measurement software – m2iActiv. – we are able to apply our skills to any organisation in any sector.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Analyst with Measure2Improve, a software business based in Tiverton, Devon.

Job Description:

An IT Support role based on-site at the HQ in Tiverton. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.

Your duties and responsibilities in this role will consist of:

Client Support

• Providing support (via telephone and email) to clients on our products and services.
• Properly recording and resolving customer support calls (where possible).
• Creating and maintaining data collection templates.
• Managing users and mobile device registrations (setting up logons, security permissions etc.).
• Developing and maintaining product support documentation.
• Obtaining regular feedback from Clients.

Testing

• System testing of new software/ update releases prior to implementation.
• Testing of new customer databases prior to delivery.

Pro-Active Support

• Assist clients on obtaining the most benefit from our products and services.
• Understanding client requirements and establishing how they are using our software to improve usage of our products and services.

Business Improvement

• Support a culture of continuous improvement throughout the organisation.
• Comply with our ISO processes, procedures and documentation.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Interest in the IT industry.
• Basic experience or junior qualification.
• Desire to forge a career within the IT industry and seeking to progress internally.

Personal qualities:

• Good written and verbal communication skills.
• Approachable and helpful personality.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician