Junior IT Support Engineer Apprentice – Borehamwood

Level 3 Information Communication Technician

Company Natpoint

Full Address Natpoint Ltd, Elstree Aviation Centre, Hogg Lane, Borehamwood, WD6 3AN

Weekly Hours Worked 9am – 5pm (1 hour lunch)

Salary: £16,000

Contact Information:
Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872

About the Company:

Natpoint was founded in March 2001 and has grown steadily by offering highly effective and timely IT support and a range of other IT services including security, disaster recovery, cloud services and telephony.

We have a simple support philosophy. We never lock any of our customers in to fixed term contracts as we believe that if we do not do a good job, we don’t deserve the customer. We invest heavily in our staff and our relationships with customers and key vendors. We are a Microsoft Silver cloud partner and Dell preferred partner. In addition, we accredited by StorageCraft, Panda, Avaya, Starleaf and other IT suppliers.

Job Description:

Estio Training have an exciting new opportunity for a Junior IT Support Engineer with Natpoint, an IT Support company, based at Elstree Aerodrome, Hertfordshire.

Role Summary:

A Support based hands on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.

Key Responsibilities:

• Providing 1^st Line IT Support
• Troubleshooting
• Using Software to fix and enhance customer systems
• Managing hardware systems and up-selling
• Basic Security measure i.e. managing firewalls and security settings
• Maintenance of networks, Mac and Windows

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Interest in the IT industry
• Basic experience or junior qualification
• Desire to forge a career within the IT industry, and seeking to progress internally

Personal Qualities:

• Good written and verbal communication skills
• Approachable and helpful personality
• Enthusiasm and a willingness to learn

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or London – 0203 8342 872
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.