IT Support Technician Apprentice – Sheffield

Level 3 Information Communication Technician

Company: LabLogic Systems, Ltd

Full Address: LabLogic Systems Limited, Innovation House ,6 Europa View, Sheffield S9 1XH

Weekly Hours Worked: Monday to Friday 9-5:30, 37.5 hours (flexitime scheme available)

Salary: £17,000 PA

Contact Information:
Please reach out via email at Sean.Hove@estio.co.uk or call 0113 3500 333

About the Company:

At LabLogic Systems Ltd, we’re pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We’re committed to excellence, delivering high-quality products and service while fostering a positive work culture grounded in our core values: Passionate and driven, everyone is accountable, Respectful and inclusive, Family atmosphere, Efficient, Customer-focused, and Trustworthy. Recently, the LabLogic Group was honoured with the prestigious King’s Award for Enterprise in International Trade and achieved the Investors In People Gold accreditation, affirming our commitment to creating an exceptional workplace. Join us in a collaborative, supportive team, where benefits like our annual Center Parcs trip and race days foster positive working relationships. LabLogic Systems Ltd is not just a workplace; it’s a rewarding journey in a globally acclaimed organisation.

Job Description:

Estio Training is thrilled to offer a new opportunity an IT Support Technician Apprentice based in Sheffield.

Role Summary:

Working in a small dynamic team with the assistance of the Group IT Support Engineer, you will be one of the 1st contact points for IT Support, supporting users onsite and remotely across the Group. This will be a great opportunity if you are wanting to lay the foundations down for a career in IT support.

Key Responsibilities:

As an IT System Support Analyst your main roles and responsibilities will include:

• Providing 1st Line support to users within the LabLogic Group of companies.
• Answering support requests from colleagues, creating and updating support tickets.
• Taking ownership of issues and identifying appropriate solutions to bring resolve.
• Assisting in the monitoring of systems to ensure maximum availability.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Good understanding of Windows desktop environments and Office applications
• Linux experience desirable

Personal Qualities:

• Passion for IT and enjoy problem-solving
• Driven and eager to learn new skills
• Strong communication skills

What we offer you:

• UK team building weekend at Center Parcs for employees and their families to attend
• Private medical insurance with BUPA
• Employee Assistance Programme
• Scottish Widows pension scheme
• Death in service policy
• Exclusive access to a holiday home in Scarborough
• On-site gym
• Cycle to work scheme

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.