IT Support Technician Apprentice – Milton Keynes

Level 3 Information Communication Technician

Company: Bizerba

Address: 2-4 Erica Road, Milton Keynes, MK12 6HS 

Weekly Hours Worked: 8:30 – 5:30

Salary: £18,000 per annum

Please contact Sean.Hove@estio.co.uk or call 0113 3500 333

About the company:

Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name – like no other – has stood for efficient weighing, slicing and labelling solutions. Today, we operate in 120 countries with approximately 4,500 employees.

Brief job description:

Estio Training have an exciting new opportunity for an IT Support Technician with Bizerba, a weighing and cutting technology marketer leader based in Milton Keynes.

Job Description:

We are looking for a motivated individual who is seeking a career in IT, to progress from an Apprentice to a qualified IT Technician.

Your duties and responsibilities in this role will consist of:

• Adding, amending and removing user accounts.
• Troubleshooting and resolving or escalating desktop or network computer issues.
• Use Ticket system to document employee support requests.
• Provide support, including sign posting to procedural documentation.
• Monitoring and maintaining computer systems and networks.
• Manage and update hardware and software asset registers.
• Installing and configuring computer operating systems and applications.
• Diagnose and solve hardware/software faults.
• Support the delivery of IT rollouts and projects.
• Supporting telephony and hardware infrastructure.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths).

Skills Required:

• IT knowledge – technical. You may have gained this at school, college, self-taught or work experience.
• Good communicator and excellent timekeeping.
• Ability to work constructively within a team.
• Customer orientated with excellent problem-solving skills.
• The ability to multitask and to manage changing workloads and priorities.
• Be reliable, determined and trustworthy.
• Have a ‘can do’ attitude and a willingness to learn.

Prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.