IT Support Technician Apprentice – Leeds, West Yorkshire

Level 3 Information Communication Technician

Company: T3C Group

Full Address: Unit 13, Pavillion Park, Leeds, West Yorkshire,  LS12 6AJ

Weekly Hours Worked: 37.5hrs Monday to Friday

Salary: £15,000 PA

Contact Information:
Please reach out via email at Jordan.Whitwoth@estio.co.uk or call 0113 3500 333

Brief Description:

Estio Training have an exciting new opportunity for an IT Support Technician Apprentice withT3C Group, a multi-service IT Solutions company, based in Leeds.

About the Company:

Located in the heart of Leeds city centre, our business provides advanced, flexible and compliant infrastructure to protect clients’ IT environment. With a combination of technology, support and security resources, our facility offers enhanced physical security, on-site Disaster and Workplace Recovery, Managed IT and 24/7 Help Desk support.

Job Description:

Key Responsibilities:

Your duties and responsibilities in this role will consist of:

• Providing technical support, answering queries and maintaining a high degree of service.
• Taking ownership of user problems and be proactive when dealing with user issues.
• Logging of all calls and maintain full documentation adhering processes.
• Responding to queries from clients and helping them resolve any hardware or software issues.
• Adhering to processes and making sure all problems are logged.
• Allocating more complex service issues to the relevant members of staff and arranging any external technical support where problems may not be able to be resolved in house.
• To ensure adequate arrangements are in place for the security of data, systems and hardware.
• To respond without delay to clients IT needs and issues.
• To successfully complete relevant college training and demonstrate a commitment to continuous development.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Passionate about technology and providing a high degree of service to customers.
• Ability and desire to develop new skills, expand knowledge, and learn new technologies.
• Self-motivated, able to work without supervision and have a flexible and proactive approach.
• To be able to manage own workload and communicate any challenges effectively.
• Have a keen interest in IT with a willingness to continually upgrade your skills and qualifications in line with the latest technologies.

Personal qualities:

• Desire to learn.
• The ability to use your own initiative, be curious and to work unsupervised as required.
• Accuracy and attention to detail with an ability to work at pace.
• Enjoys working as part of a high performing team to achieve a common goal with a can-do attitude.
• Ability to remain calm in a fast paced and stressful environment.
• Ability to learn new systems quickly.

Future Prospects:

The role offers long term security and the opportunity to progress into a permanent position.

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.