IT Support Apprentice – London

Level 3 Information Communication Technician

Company: Easy Computer Consultants Ltd

Full Address: Ground floor, 42 Ravenshurst Avenue, London, NW4 4EG

Weekly Hours Worked: 37.5 hours per week (between 8:30am–6:00pm, Mon–Fri)

Occasional weekend work may be required for supervised customer migrations

Salary: £14,000 – £16,000

Please contact JordanWhitworth@bpp.com or call 0113 3500 333

About the company:

Headquartered in North London, we pride ourselves on providing reliable and honest consultancy.  We are a fully qualified and accredited team of professionals who can act as your IT support ‘insurance policy’.

We offer our clients a secure and fully managed IT service provision. We design, deliver and manage solutions to meet our clients strategic and IT needs, across cloud, Infrastructure, Connectivity and End-User services.

Our clients are in the SME sector. From doctors to accountants, manufacturing to hospitality, we look after and have a wide range of knowledge in many different sectors.

Brief job description:

ECC is a leading IT solutions provider, supporting a growing base of customers with comprehensive IT services and support. We’re excited to offer an opportunity for a motivated and enthusiastic individual to join our Technical Support team as an IT Support Apprentice. This role offers hands-on experience working alongside First, Second-, and Third-Line technicians, helping you develop your skills as you build a career in the IT industry.

Job Description:

As an IT Apprentice, you’ll be part of a busy support environment, helping to deliver effective solutions to both internal and external customers. You’ll gain valuable experience across a range of technical tasks, from logging service tickets to testing hardware and supporting customer systems. You’ll be encouraged to take ownership of your development, with clear pathways to progress through the IT support levels.

Your duties and responsibilities in this role will consist of:

• Accurately and promptly log customer issues into our ticketing system via phone and email
• Maintain clear, detailed ticket information to ensure timely resolutions
• Resolve first-line support issues independently where possible, escalating only when necessary
• Recognise and escalate urgent issues appropriately
• Prepare and configure hardware for customer deployment
• Support internal departments and develop strong relationships with customers
• Attend weekly technical support meetings
• Maintain excellent customer service at all times

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Basic understanding of IT systems and interest in developing further
• Proficiency in Microsoft Office, especially Outlook, Word, and Excel
• Working knowledge of recent Windows operating systems
• Understanding of Office 365 and basic hardware knowledge is a plus
• Strong written and verbal communication skills
• Self-motivated, reliable, and organised
• A keen eye for detail and a commitment to accuracy
• Ability to work both independently and collaboratively within a team

Personal qualities:

• Punctual and dependable
• Passionate about IT and problem-solving
• Eager to learn and take on new challenges
• Professional and customer-focused
• Capable of working under pressure in a fast-paced environment

Future prospects:

• Progression to First, Second, and ultimately Third Line Support roles
• Potential for full-time employment following successful completion of the apprenticeship
• Continued development and training opportunities within the business

Training to be provided:

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• Microsoft Certified Azure Fundamentals (AZ-900)
• CompTIA IT Fundamentals+
• Certiport IT Specialist Networking
• Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

Support Technician

• Maintenance or repair of systems faults
• Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

• Installation and commission of networks
• Maintenance or repair of network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

• Installation and commission of telecoms networks
• Maintenance or repair of telecoms network equipment
• Installation, configuration or maintenance task on either ICT related hardware or software