IT Apprentice – Middlesex

Level 3 Information Communication Technician

Company: Spry Pay Ltd

Full Address: DNS House, 382 Kenton Road, Middlesex, HA3 8DP

Weekly Hours Worked: 40

Salary: £15,704

Contact Information:
Please reach out via email SeanHove@bpp.com at or call 0113 3500 333

About the Company:

Spry Pay Ltd is an award-winning accountancy and tax firm established in 2005. They were ranked 61st by Accountancy Age for Top 50+50 Accountancy Firms 2024 in the UK.

Spry Pay services more than 20,000 clients with 40+ different locations across the UK, making it a truly national brand.

The focus on providing excellent client experience along with innovative and effective accounting solutions has helped in growing. Spry Pay works with businesses, private clients, and property investors on a wide spectrum of tax issues, help them stay compliant with HMRC, build wealth, and manage succession planning.

Their future vision is to become the most innovative, technology driven firm and being the first choice for accounting and tax services.

Job Description:

Role Summary:

To provide a high level of service to clients and colleagues requiring timely resolution to issues. Develop your skills and demonstrate your ability to take on a wider range of tasks within the support team.

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

• Handling calls and emails from across the business and assist colleagues requiring assistance.
• Visiting and working from different offices and locations.
• Logging tickets with the external providers about hosting servers and VOIP system.
• Update the team with issues on existing tickets.
• Updating ‘knowledge base’ with new issues that occur.
• Develop your knowledge and skills so you can handle a wider range of support tasks.
• Windows Networking like Domain, DNS, DHCP servers and clients.
• Network Management.
• Office 365 Administration.

Qualifications:

• Educational Requirements: Grade 4/5 or above in English & Maths GCSE

Skills Required

• Great interpersonal and communication skills
• Ability to work as part of a team and individually
• Have a passion to work within a busy IT team and want to make a difference
• Be able to work well within a team and be calm
• Demonstrate an analytical approach to resolving issues
• Excellent time management and organisational skills
• Attention to detail
• Ability to want to learn new processes and products
• Be able to deliver a high level of customer services at all times

Personal Qualities:

• Punctuality
• Interest in IT
• Proactive

What we offer you:

Aqord Wellness Benefit – 24 x 7 GP, counselling, retail discounts, free parking, 22 days + Bank holidays

Future Prospects:

None at the moment

For more information, or to apply, please contact us at Hello@estio.co.uk or call [Leeds – 0113 3500 333
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.