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      IT Network Technician Apprentice – Wolverhampton

      • L3 Information Communication Technician
      • West Midlands

      PCS Publishing

      Level 3 Information Communication Technician

      Company: PCS Publishing

      Full Address: Castle St, Wolverhampton WV1 3AD

      Weekly Hours Worked: 37.5

      Salary: £10,000

      Please contact Lois on or call 01133 500 333

      About the company:

      Steeped in history, PCS was founded 48 years ago and was at the heart of the digital transformation for newspaper publishers within the UK. The technology has changed since then, but our ethos hasn’t – to strive to find the perfect solutions for our customers. As we embrace these changes, the focus on hosted solutions and managed services increases, this drives the next phase of the company’s progress.

      Brief job description:

      Estio Training have an exciting new opportunity for a Network Technician Apprentice with PCS Publishing based in Wolverhampton.

      Job Description:

      As our managed services proposition evolves, we are looking for a network technician to support our growing hosted platform ensuring network configuration and security is maintained alongside our managed service offering for desktop and server support.

      Your duties and responsibilities in this role will consist of:

      • Provide 1st line support to clients – via telephone calls, emails, and support tickets from clients.
      • Provide onsite support to clients.
      • Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy.
      • Apply appropriate testing methodologies to hardware or software or cabling assets.
      • Carry out regular checks and processes.
      • End user system updates.
      • Identify areas for improvement within support to improve service delivery to clients.
      • Strive to improve communication both internally and with clients.
      • Provision VMware based servers from templates provided by the Systems Administrator.
      • Use basic scripting to execute the relevant tasks for example PowerShell, Linux.
      • Network configuration tasks.
      • Management of network firewalls, switches and routers.
      • Installation of network equipment.
      • Network solution design and architecture.
      • Maintaining checks on our cyber security platform to ensure services are compliant with local policies.
      • Apply the appropriate security policies to ICT tasks in line with organisational requirements.
      • Deliver network tasks prioritising security with a view to mitigating and defending against security risks.
      • Configuration of users for remote access via VPN and Remote Desktop gateways.
      • Undertake any other duties as may reasonable be assigned.


      • 33 days holiday including Public Holidays, increasing to 35 days after 12 months, the extra days comprise of
      • An extra day’s holiday for your birthday
      • An extra day’s holiday if no sickness taken the previous calendar year.
      • Staff benefits scheme (Benefits Hub)
      • Hybrid office , remote working where applicable
      • Free onsite parking
      • Cycle to work scheme


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Problem solving by using your initiative to resolve complex issues, not just following a script.
      • Ability to multitask by prioritising tasks to ensure critical issues are resolved quickly.
      • Excellent communication skills.
      • Enthusiastic about joining and integrating into the managed services team.
      • Ability to take responsibility for your own learning, development and progression.

      Personal qualities:

      • Attention to detail.
      • Good time keeping.
      • Ability to work alone as well as within a team.

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to