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      IT Support Technician Apprentice – Leeds

      • L3 Information Communication Technician
      • West Yorkshire

      Hardy Fisher

      Level 3 Information Communications Technician

      Hardy Fisher

      Cornelius House, Geldard Close, Leeds LS12 6DS

      37.5 hours per week

      £6 per hour.

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      Located near the Leeds city centre, our purpose-built Data Centre provides advanced, flexible and compliant infrastructure to protect clients’ IT environment. With a combination of technology, support and security resources, our facility offers enhanced physical security, on-site Disaster and Workplace Recovery, Managed IT and 24/7 Help Desk support.

      Brief job description:

      Estio Training have an exciting new opportunity for an Infrastructure Technician with Hardy Fisher, a Data Company based in Leeds.

      Job Description:

      Your duties and responsibilities in this role will consist of:

      • Providing technical support, answering queries and maintaining a high degree of service.
      • Taking ownership of user problems and be proactive when dealing with user issues.
      • Logging of all calls and maintain full documentation adhering processes.
      • Responding to queries from clients and helping them resolve any hardware or software issues.
      • Adhering to processes and making sure all problems are logged.
      • Allocating more complex service issues to the relevant members of staff and arranging any external technical support where problems may not be able to be resolved in house.
      • To ensure adequate arrangements are in place for the security of data, systems and hardware
      • To respond without delay to clients IT needs and issues
      • To successfully complete relevant college training and demonstrate a commitment to continuous development

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Good customer service skills
      • Good IT Skills
      • Organised
      • Good time management
      • Excellent Telephone Manner

      Personal qualities:

      • Willing to work within a team and on your own
      • Positive attitude
      • Honest
      • Strong work ethic
      • Eager and willing to add to their knowledge and skills to the team

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk