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      IT Support Technician Apprentice – Dinnington, Sheffield

      Hydro X Water Treatment Ltd

      Level 3 Information Communications Technician

      IT Support Technician

      Hydro X Water Treatment Ltd

      Address: Hydro-X, Unit 1 Manor Dr, Outgang Ln, Dinnington, Sheffield S25 3QU

      Hours: 9am – 5:00pm

      Salary: 18-20k

      Please contact Tom on or call 01133 500 333

      About the business:

      Hydro-X has been around since 1984, and year on year has grown significantly, now with offices all over the country and supplying water and air hygiene and water treatment services to over 800 blue chip and medium sized businesses. Hydro-X is the largest independently owned business in the industry and continues to grow at an impressive rate and be profitable whilst others are falling. They have an excellent reputation as an employer that looks after and rewards its staff – more than 20% of our company has been with us for more than 10 years!

      Our staff satisfaction is very high, you will make decisions and implement improvements and changes that will have a positive effect on the business keeping our IT systems and security compliant, efficient and current.

      Why join Hydro-X?

      • Rapid expansion and growth means we are ready for a dedicated IT Apprentice.
      • There are several IT projects planned which will be a great opportunity for growth and development for an ambitious candidate ready for a challenge.

      Why would WE want you to join Hydro-X?

      • You should be ambitious, flexible and have a high personal drive to succeed.
      • You have the ability to learn on the job, work unsupervised and prioritise your workload as required.
      • You should have excellent communication skills, and a positive can-do attitude.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT apprentice with Hydro X Water Treatment in Dinnington Sheffield. You will be responsible for supporting our 160+ employees, including the devices and applications that they use on a daily basis, whilst also working on IT projects to develop and push forward the business.

      Your duties and responsibilities in this role will consist of:

      • Assist the I.T. Manager with day-to-day administration and support.
      • Troubleshooting desktop and mobile device hardware/software problems, as well as network and server support.
      • Initial setup and onboarding of new starters account and devices (laptops and mobile devices).
      • Carrying out projects as assigned in a fast-paced environment.
      • To document support, repair, and project activities using a helpdesk ticketing system.
      • To assist in resolution of the day-to-day issues so the I.T. Manager can focus on larger projects and IT initiatives.
      • Must be organised, have a ‘can do’ attitude, passion for I.T. and willingness to learn.

      Skills Required:

      • Windows 10
      • Microsoft Office
      • Wintel
      • PC and laptop maintenance and repair
      • Android mobile devices
      • Ability to troubleshoot common hardware/software issues
      • Any networking and Wi-Fi knowledge would be beatifical
      • Any SharePoint knowledge would be beatifical
      • Installing and updating software such as MS Office, antivirus, and operating systems
      • Ability to meet deadlines and adjust to changing priorities
      • Ability to work autonomously and take ownership of issues, but also able to recognize when you need to escalate issues
      • Ability to quickly gain new skills and knowledge
      • Attention to detail
      • Good verbal and written communication skills
      • Good analytical thinking and problem-solving abilities.
      • Keeping abreast of the latest developments in I.T.

      Personal qualities:

      • Drive
      • Commitment
      • Communication
      • Willingness to learn


      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      To apply for this job email your details to