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      IT Support Apprentice – Manchester

      • L3 Information Communication Technician
      • North West

      Vogue Sourcing / AM London

      Level 3 Information Communications Technician

      Vogue Sourcing / AM London
      3rd Floor, Oakland House, Talbot Road, Old Trafford, Manchester, M16 0PQ
      37.5 Hrs per week

      £13,000 per annum

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      • Fast paced Fashion Company based just outside of Manchester City Centre.
      • Established in 2018, 4 overseas offices and headquarters based in the UK.
      • Exciting opportunity to join our company through this period of rapid growth.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Support Apprentice with Vogue Sourcing/AM London, a Fashion company based in Manchester.

      Job Description:

      Your duties and responsibilities in this role will consist of:

      • Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
      • Sets up and configures desktop computers, peripherals and accounts assigning security level
      • Installs software and installs and repairs hardware and peripherals
      • Tests programs
      • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
      • Maintains systems, databases and web pages
      • Administers user accounts
      • Sets up and submits production jobs and edits and debugs computer output
      • Transfers computer files between platforms
      • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
      • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
      • Arranges for distribution of output to customer
      • Maintains records
      • Contributes to unit goals by accomplishing related duties as required

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Time management
      • Procedure oriented approach
      • Documentation skills
      • Organisational skills
      • Taking ownership and responsibility
      • Able to demonstrate logical thinking
      • Ability to solve problems
      • Customer focused approach

      Personal qualities:

      • Ability to work with people at all levels
      • Good communication skills and a professional attitude
      • Willingness to learn and develop
      • Ability to work on own initiative
      • Pro-active
      • Ability to work as part of a team

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      The Estio Training programme gives candidates the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

      Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a workplace mentor who will be there to ensure that they get the most from their work experience.

      This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:

      • Functional skills, Maths L2 and English L2
      • Introduction to IT Support
      • Stability and Resilience
      • Testing and Problem Solving
      • Introduction to Networks
      • Security
      • Cloud Systems
      • Support Teams
      • Specialism (Digital Communications, Network or Support)

      Some of these modules will include an option to take an examination to receive a professional certificate.

      To apply for this job email your details to stephanie.mallinson@estio.co.uk