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      IT Support Apprentice – Blackburn , Lancashire

      • L3 Information Communication Technician
      • Lancashire

      Hippo Motor Group

      Level 3 Information Communications Technician                            

      Company Hippo Motor Group

      Full Address Trident Park, Trident Way, Blackburn, BB1 3NU

      Weekly Hours Worked 37.5

      Salary £13,000 – £14,000

      Please contact Steph on stephanie.mallinson@estio.co.uk or call 01133 500 333

      About the company:

      At Hippo, we are well versed in the motor industry. Hippo Motor Group was set-up by Thomas and Richard, part of the well-known Preston family of Lancashire, who’ve been trading in the area since 1906. With decades of experience, we are a car finance company that has gained a firm reputation for fairness, value and customer service. As a result, we are one of the fastest growing car finance companies in the UK.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Support Apprentice with Hippo Motor Group, a car finance company based in Blackburn.

      Job Description:

      Hippo Motor Group are looking for an enthusiastic and dynamic IT Apprentice to work alongside our internal service desk which is supported by a third-party IT company. You will work alongside a leading IT Support company in the Northwest and work on tickets and directly assist 250 employees across the business.

      Your duties and responsibilities in this role will consist of:

      • Resolving customer issues via a ticketing system, phone and email.
      • Working to Service Level Agreements
      • Working with network devices such as routers, firewalls and switches
      • Windows Server troubleshooting when required.
      • Windows endpoint troubleshooting including Windows 10 and 11.
      • Office 365 Administration including troubleshooting and setting up.
      • General TCP/IP, Lan, Wan and VPN troubleshooting.
      • Working with end users to log their issues and update when required.
      • Experience of networking cabling, patch panels and numbering systems.
      • Experience ticket systems.
      • Working on end user devices to format, reset and build new hardware.
      • Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice.

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • High interest in IT and Technology
      • Will be the go-to person within your family to resolve IT issues.
      • Setup your machine at home, including having changes parts.
      • Excellent customer services skills
      • High level of interpersonal skills
      • An ability to accurately triage technical requests.

      Company Benefits:

      • 30 days annual leave
      • Rapid company expansion providing excellent development and career opportunities
      • Great Staff rates on Car Finance
      • Friendly and supportive Work Colleagues and Management
      • Regular staff socials
      • Your birthday off after 2 years and £100 Meal voucher
      • Company Pension scheme
      • Complimentary office treats

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk