Close

I am a prospective learner

looking to become an apprentice.

Learner enquire

I am an employer

looking to upskill or enrol people to my team using apprenticeships.

Employer enquire

    Discuss your apprenticeship training needs

    Simply complete the form below and we'll contact you

    First Name

    Last Name

    Company Name

    Email Address

    Phone Number

    Your Information

    The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at www.estio.co.uk. We will use your contact details to get in touch with you about this enquiry. Additionally, you can choose to receive marketing information from Estio. Please use the checkboxes below to let us know if you are happy to receive these communications.

    You can opt out of marketing at any time by using the Unsubscribe link on future emails.

      Discuss your apprenticeship training needs

      Simply complete the form below and we'll contact you

      First Name

      Last Name

      Email Address

      Phone Number

      Postcode

      Your Information

      The information you provide will be processed in accordance with Estio's Privacy Policy which you can find at www.estio.co.uk.

      IT Apprentice – Shipley

      • L3 Information Communication Technician
      • West Yorkshire

      Accent Group

      Level 3 Information Communications Technician

      Company: Accent Group

      Full Address: Charlestown House, Acorn Park Industrial Estate, Charlestown, Shipley BD17 7SW

      Weekly Hours Worked: 35 hours per week, Monday to Friday (based on a rota covering 8:00am to 5:30pm)

      Salary: £15,000

      Please contact Jack on jack.taylor@estio.co.uk or call 01133 500 333

      About the company:

      We own almost 20,000 houses across the North, East and South of the country and they are homes to over 35,000 of our customers.

      We’re not just a housing association, we actually exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable our customers always come first. They are always at the very heart of our business, and we demonstrate this through our values.

      We recognise to achieve this, we cannot do it without our employees, and we encourage employees to bring their authentic selves to work. We’re inclusive and diverse across all teams within Accent so we would welcome applications from all backgrounds.

      Brief job description:

      Estio Training have an exciting new opportunity for an IT Apprentice with Accent, a Social Housing Company based in Baildon.

      Job Description:

      Accent Housing are looking to recruit a Service Delivery Apprentice to join the Service Desk Team, within the Digital Department. Supported by a team of experts, you’ll gain knowledge and experience in IT incident troubleshooting & resolution, IT asset management, Active Directory, Office365 account management and customer service.

      You’ll also be studying towards a level 3 qualification alongside this role and will have a dedicated Assessor from the registered training provider. In addition to the Service Desk Team and other Accent colleagues, your Assessor will guide and support you through your qualification and you will spend 1 day of working week dedicated to working towards your qualification.

      Your duties and responsibilities in this role will consist of:

      A typical week might include:

      • Setting up access accounts and equipment for new starters joining Accent
      • Solving IT related issues and service requests for colleagues using ITIL methodology via our ITSM system
      • Performing routine admin duties to ensure our data is correct and up to date
      • 1 day per week to commit to your qualification and ongoing development

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • A passion for delivering great customer service
      • Demonstrable desire to work within the IT sector
      • Excellent communication skills
      • Good organisational & time management skills
      • Commitment to learning & development

      Desirable Extras:

      • Educated to GCSE level or equivalent
      • Voluntary/work experience in a customer focussed environment especially related to homelessness or community regeneration
      • Qualification in IT or knowledge/experience through self-learning
      • Practical knowledge of IT hardware & software
      • An awareness of Accent Housing or social housing in general

      Personal qualities:

      • A passion for delivering great customer service
      • Demonstrable desire to work within the IT sector
      • Excellent communication skills
      • Good organisational & time management skills
      • Commitment to learning & development

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

       

      To apply for this job email your details to jack.taylor@estio.co.uk