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      IT Apprentice – Houndsditch, London

      • L3 Information Communication Technician
      • London

      King & Shaxson

      Level 3 Information Communications Technician

      Company: King & Shaxson

      Full Address :1st Floor, Cutlers Court, 115 Houndsditch, London, EC3A 7BR

      Weekly Hours Worked: Monday – Friday  09:00 – 17:00 – or 08:00 – 16:00

      Salary: £22,000 per annum

      Please contact Stephanie on stephanie.mallinson@estio.co.uk

      About the company:

      We are a financial services company incorporating an investment firm, trading venue, asset management, advice and training, and the safe custody of client assets.

      Brief job description:

      King & Shaxson has an exciting new opportunity for an IT Support Apprentice. Working in our Finance and trading department at our offices in London.

      Job Description:

      An opportunity has arisen for an ambitious, motivated apprentice to join the support Team at King & Shaxson. You will be responsible for ensuring all users are able to carry out their day-to-day duties without hindrance by the firm’s IT systems. You will be responsible for screening newly raised IT support calls on the support system and applying the Core Principals in order to deliver satisfactory solutions. You will aim to resolve as many support calls as possible and escalate calls that cannot be resolved to the next line of support. On the resolution of a call, you will ensure the user is satisfied with the solution and flag any additional remedial action required to the next line of support.

      Your duties and responsibilities in this role will consist of:

      • First line support (logging calls, troubleshooting/diagnosis, and resolution or escalation).
      • PC assembly and imaging.
      • PC maintenance
      • General network support and basic troubleshooting (e.g. patching, replacing switches, etc).
      • Liaising with other team members to ensure that potential issues are raised and dealt with in a timely manner.
      • Handle technical inquiries from customers via phone and email

      Qualifications:

      • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

      Skills Required:

      • Although experience would be advantageous, a desire to use transferrable skills and learn new systems is essential.
      • Experience with Hyper-V / VMware
      • Microsoft Server
      • Windows 7 and 10

      Personal qualities:

      • Approachable
      • Personable
      • Ability to communicate issues and resolutions in a clear and understanding way
      • Ability to problem-solve, analyse and troubleshoot

      Future prospects:

      The role offers long term security and the opportunity to progress into a permanent position.

      Training to be provided:

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
      • Prioritize systems support tasks and monitor and maintaining system performance
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.

      For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

      To apply for this job email your details to stephanie.mallinson@estio.co.uk