IT Apprentice – Cambridge

Level 3 Information Communications Technician

Bridge Partners

168 Cowley Road, Cambridge, CB25 0BZ

37.5 hours

£18,000 – £20,000

Please contact Stephanie on stephanie.mallinson@estio.co.uk or call 01133 500 333

About the company:

Bridge Partners is an MSP based in Cambridge who support clients with outsourced IT around the UK and abroad.  We provide bespoke onsite & remote support to exciting, high growth and ground-breaking SMEs in sectors including biotechnology, life sciences and finance. We focus on long-term relationships that stay true to our core values of Clarity, Partnership and Quality.  The Company continues to grow, and we are actively looking for talented people to help us achieve our ambitious growth targets over the next 3 years.

Brief job description:

Estio Training have an exciting new opportunity for a Service Desk Engineer with Bridge Partners, a MSP who support clients with outsourced IT around the UK and abroad in Cambridge

Job Description:

Are you looking an apprenticeship that offers varied and interesting opportunities, up-to-date training options, a good introduction to real world IT problems and solutions as well as potential future employment prospects? Do you have a keen interest in a career in IT and a strong affinity to problem solving and helping people? If the answer to these questions is yes, then we would like to hear from you. At Bridge Partners you will have the opportunity to work with some fantastic businesses doing amazing things and make a big impact whilst also studying with Estio Training.

Your duties and responsibilities in this role will consist of:

• To enhance your technical knowledge and gain experience in how technology plays an essential role in local businesses, you will be working within the Service Desk team where you will be trained to deliver professional IT support by email and
• You will also be given the opportunity to get involved in challenging IT projects, monitoring client’s infrastructure/services remotely as well as configuring and building client machines in the Bridge Partners office.
• Working towards becoming a Level 3 Information Communications Technician with Estio Training.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Personal Qualities & Skills:

• A passion for technology and for learning; you do not need to develop software, but you do need to have a basic understanding of how to administer IT and an appreciation for different user challenges.
• Good customer service is key; you must be patient, friendly and confident in your
• Effective problem-solving skills with the ability to see the challenge through from identification to resolution.
• Interest in a career in IT. In turn Bridge Partners will support your needs as you progress.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position within the service desk team or progress or one of our other departments: support, projects and security.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician