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IT Solutions Technician


Level 3


13 months

One-to-one support:

Every 4 weeks

You will achieve:

BCS Level 3 IT Solutions Technician

Programme delivery

Phase 1


Before your induction, a member of Estio’s Apprenticeship Onboarding team will contact you and your employer representative to discuss your job role and the apprenticeship standard. During this initial consultation, you will also begin your personalised Vocational Scorecard, which assesses your current skill levels against the apprenticeship standard.

The scorecard ensures we fully understand your starting point, so that we can work with your employer to develop an individual learning plan that is tailored to your needs, and gives you the best opportunity to achieve at the highest level.


Your induction will take place within the first two weeks of starting your employment and will be facilitated by the Onboarding team at your nearest Estio training centre. You will go through an overview of your chosen apprenticeship programme and be given details of what dedicated support is in place for you throughout your learning journey. In addition, you will receive login details for our Virtual Learning Environment, which you will use to complete both mandatory and optional training modules as part of your programme. Any outstanding diagnostic assessments and enrolment documents will be completed, and you can ask any last questions you may have before you formally begin your training.

Functional skills

We use BKSB tests to determine your current level of knowledge, to assess if you need further support with English and/or Maths.

If you do, our Functional Skills Training team will work with you to supply these skills. You will be supported through remote training sessions and workshops, which run for 3 days (for each).

Once you feel comfortable, you can sit the Level 2 Maths and/or English exams. These qualifications are equivalent to an A* – C (4-9) grade at GCSE, they are fully certified by City & Guilds and can be used to further enhance your CV and skillset.

Phase 2


Cisco IT Essentials

What you will learn

  • Introduction to PC hardware
  • PC Assembly
  • Advanced computer hardware
  • Preventive maintenance and troubleshooting
  • Networking concepts
  • Applied networking
  • Laptops and other mobile devices
  • Printers
  • Virtualisation and Cloud
  • Windows installation
  • Windows configuration
  • Mobile, Linux, and OS X Operating systems
  • Security
  • The IT Professional
Security and Legislation

What you will learn

  • Operational requirements including policies, standards, legislation, professional ethics and confidentiality documentation
  • Legislation, policies and standards
  • Business performance, continuity and resilience
  • Cyber security for IT solutions including key elements of cyber security and security controls
  • Working securely including security incidents and risk mitigation strategies
  • Risk and risk management
Core Technical IT Knowledge

What you will learn

  • Concepts of networking
  • Network devices, routers and switches, their relationship to the stack model and the use of firewalls
  • IT Solutions
  • Computer system components and their purpose including servers, end user computers and mobile devices
  • Operating systems, platforms and virtualisation
  • Cloud including storage, computing and cloud based services
  • Emerging technologies including the Internet of Things (IoT) and Artificial intelligence (AI)
  • Numerical skills
  • Configuration management
  • Database concepts including the key concepts behind relational and non-relational databases
  • Vendor support
Methodologies and Principles

What you will learn

  • The solution delivery lifecycle including comparisons with other lifecycles and the stages
  • Solution delivery methodologies and service management frameworks, including waterfall, agile and their applicability
  • DevOps including approaches and benefits
  • Principles of solution architecture and the importance of re-use
  • Testing including functional and non-functional testing, and different types of testing available
Hardware or Software Path

What you will learn

Hardware Pathway

  • Principles of solution architecture including solving business problems with hardware, identifying constraints and implementing the solution
  • Hardware configurations including laptops, tablets, desktops, servers and NUC
  • Cabling and connectivity including copper, fibre, connectors and configurations
  • Standard builds including compatibility, fault finding, maintenance and security
  • Mobile technology concepts including 3G/4G/5G, WiFi, NFC
  • Storage including local, SAN, NAS and RAID configurations
  • Safety
  • Installing and configuring

Software Pathway

  • Principles of solution architecture including solving business problems with software, identifying constraints and implementing the solution
  • Coding practices and standards, including understanding and implementing good coding principles and practices
  • Languages including exploration of paradigms, classifying modern languages and consideration of markup languages
  • Developing code including stages, key roles and team working
  • Implementing software solutions
  • Data and databases
Microsoft Technology Associate (MTA) Options


Hardware Pathway: MTA Networking Fundamentals

Software Pathway: MTA Software Development Fundamentals C#

One-to-one support

You will have a Technical Specialist and a Progress Management Co-ordinator (PMC) assigned to support you throughout your apprenticeship.

Your PMC will contact you every 4 weeks to discuss your progress made to date, check you’re understanding your training modules, and support you with gathering evidence for your portfolio. Every 12 weeks a review meeting will take place between you, your employer representative and your PMC to assess how your new learning and skills development is being applied in your job role and its impact on your wider industry skills.

The Technical Specialist will work with you to develop your portfolio of evidence for End Point Assessment, and with your employer representative to agree the various workplace projects you will be required to undertake. They will also support your employer representative to complete your Employer Reference, a document which highlights key behaviours you have demonstrated for the final assessment as part of the End Point Assessment.

In every one-to-one session, we will agree actions and SMART targets for you to complete, so that you can progress confidently and with the right support.

Your portfolio

Throughout the apprenticeship, you will contribute evidence towards your online e-portfolio. We use e-portfolios as they are accessible from anywhere, and enable you to track your progress throughout your apprenticeship.

You’ll have access to your personal dashboard, which shows you a number of key milestones and deadlines coming up, such as the training you have completed, work that is due, and any gaps in your portfolio of evidence.

Your Technical Specialist and Progress Management Co-ordinator will be available to contact at any point throughout the apprenticeship and will advise you how to provide the best evidence.

Off-the-job training

Off-the-job (OTJ) training is comprised of, but not limited to activities such as: training with Estio, shadowing, journal entries and projects for e-portfolio. Completed within working hours as agreed with the employer but average at 6 hours per week (20% of your time on your apprenticeship).

You can track your OTJ progress on your e-portfolio.

Phase 3

Assessment Gateway, preparation & administration week

The Gateway week is used to finetune your skills and offer a simulated Synoptic Project for systems familiarisation, and to ensure that your Summative Portfolio and Employer Reference are completed before entering into EPA.

Phase 4

End Point Assessment

Learners are assessed by an End Point Assessment Organisation, chosen by the Employer. Included in EPA is Evidence Submission (portfolio & certificates), Employer Reference, Synoptic Project and an Interview.

The Independent Assessor will feedback the results (Pass, Merit or Distinction) and the ESFA will provide your certificate.