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Infrastructure Technician


Level 3


13 months

One-to-one support:

Every 4 weeks

You will achieve:

Level 3 Infrastructure Technician BCS

Common job roles

  • First or Second Line Support
  • IT Infrastructure Technician
  • Help Desk Technician
  • Network Support

Roles you may progress into

  • Senior Technical Support Analyst
  • Head of IT and Infrastructure
  • Network Engineer
  • IT Manager
  • IT Director

Programme delivery

Phase 1


Before your induction, a member of Estio’s Apprenticeship Onboarding team will contact you and your employer representative to discuss your job role and the apprenticeship standard. During this initial consultation, you will also begin your personalised Vocational Scorecard, which assesses your current skill levels against the apprenticeship standard.

The scorecard ensures we fully understand your starting point, so that we can work with your employer to develop an individual learning plan that is tailored to your needs, and gives you the best opportunity to achieve at the highest level.


Your induction will take place within the first two weeks of starting your employment and will be facilitated by the Onboarding team at your nearest Estio training centre. You will go through an overview of your chosen apprenticeship programme and be given details of what dedicated support is in place for you throughout your learning journey. In addition, you will receive login details for our Virtual Learning Environment, which you will use to complete both mandatory and optional training modules as part of your programme. Any outstanding diagnostic assessments and enrolment documents will be completed, and you can ask any last questions you may have before you formally begin your training.

Functional skills

We use BKSB tests to determine your current level of knowledge, to assess if you need further support with English and/or Maths.

If you do, our Functional Skills Training team will work with you to supply these skills. You will be supported through remote training sessions and workshops, which run for 3 days (for each).

Once you feel comfortable, you can sit the Level 2 Maths and/or English exams. These qualifications are equivalent to an A* – C (4-9) grade at GCSE, they are fully certified by City & Guilds and can be used to further enhance your CV and skillset.

Phase 2


CISCO IT Essentials

What you will learn

  • Introduction to PC hardware
  • PC assembly
  • Advanced computer hardware
  • Preventive maintenance and troubleshooting
  • Networking concepts
  • Applied networking
  • Laptops and other mobile devices
  • Printers
  • Virtualisation and Cloud
  • Windows installation
  • Windows configuration
  • Mobile, Linux, and OS X Operating systems
  • Security
  • The IT Professional
Networking Fundamentals

What you will learn

  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.
  • Understands maintenance processes and applies them in working practices
  • Understands the similarities, differences and benefits of up-to-date hardware available
  • Understands and applies the basic elements and architecture of computer systems and business IT architecture
  • Ability to understand and where to apply the relevant numerical skills e.g. Binary
  • Understands the relevant networking skills necessary to maintain a secure network
Business Processes

What you will learn

  • Understands and complies with business processes
  • Understanding of security operating procedures
  • Understanding and ability to work confidentially
  • Understanding of how to work within the company operating procedures
  • Understanding and ability to comply with Data ProtectionWorking knowledge of business IT skills relevant to the organisation
  • Understanding of company IT requirements
  • Understanding of company IT systems and platforms
  • Understanding of company IT business required skills
  • Understand software life cycles
  • Understanding of desktop applications, messaging systems, document management
Mobile and Operating Systems

What you will learn

  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understanding of different platforms
  • Understands the process for constructing PCs with applied Software utilised
  • Understands and is able to apply knowledge to various operating systems with installations required for end to end testing
  • Understand native applications and tools
  • Understands security principles associated with different platforms and operating systems
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Undertakes a Data Network Deployed Exercise to implement and deploy remote and mobile communications technology
  • Understands Secure Communications Interfaces for mobile connectivity
  • Understands mobility
  • Understands remote management and assistance
  • Understands security in mobile devices
Cloud Services

What you will learn

  • Understanding and working knowledge of Cloud and Cloud Services
  • Understands how to create and configure virtual machines
  • Understands hosted applications, such as email, server, storage, desktops
  • Understands how to configure secure passwords and management of passwords
  • Understands how to manage user and security groups and/or cloud identities and their importance
  • Understands how to configure DNS records for services
  • Understands how to enable client connectivity to Cloud Service
  • Understands backup and recovery methods
  • Understands what a disaster recovery plan is and where it can be found
  • Understands their role within the disaster recovery plan
  • Understands what should be in a recovery plan
  • Understands how and when it should be practiced or tested
  • Understands how to implement and configure system recovery
  • Understands to configure file recovery
Coding and Logic

What you will learn

  • Understands the similarities and differences between a range of coding and logic
  • Understands working/scripting at command line: particularly when supporting any server work
  • Understands and recognises different coding and language
  • Understands application life cycle management
  • Understands algorithms and data structures
  • Understand web page development
CompTIA A+ (Optional)

Further information on request

One-to-one support

You will have a Technical Specialist and a Progress Management Co-ordinator (PMC) assigned to support you throughout your apprenticeship.

Your PMC will contact you every 4 weeks to discuss your progress made to date, check you’re understanding your training modules, and support you with gathering evidence for your portfolio. Every 12 weeks a review meeting will take place between you, your employer representative and your PMC to assess how your new learning and skills development is being applied in your job role and its impact on your wider industry skills.

The Technical Specialist will work with you to develop your portfolio of evidence for End Point Assessment, and with your employer representative to agree the various workplace projects you will be required to undertake. They will also support your employer representative to complete your Employer Reference, a document which highlights key behaviours you have demonstrated for the final assessment as part of the End Point Assessment.

In every one-to-one session, we will agree actions and SMART targets for you to complete, so that you can progress confidently and with the right support.

Your portfolio

Throughout the apprenticeship, you will contribute evidence towards your online e-portfolio. We use e-portfolios as they are accessible from anywhere, and enable you to track your progress throughout your apprenticeship.

You’ll have access to your personal dashboard, which shows you a number of key milestones and deadlines coming up, such as the training you have completed, work that is due, and any gaps in your portfolio of evidence.

Your Technical Specialist and Progress Management Co-ordinator will be available to contact at any point throughout the apprenticeship and will advise you how to provide the best evidence.

Off-the-job training

Off-the-job (OTJ) training is comprised of, but not limited to activities such as: training with Estio, shadowing, journal entries and projects for e-portfolio. Completed within working hours as agreed with the employer but average at 6 hours per week (20% of your time on your apprenticeship).

You can track your OTJ progress on your e-portfolio.

Phase 3

Assessment Gateway, preparation & administration week

The Gateway week is used to finetune your skills and offer a simulated Synoptic Project for systems familiarisation, and to ensure that your Summative Portfolio and Employer Reference are completed before entering into EPA.

Phase 4

End Point Assessment

Learners are assessed by an End Point Assessment Organisation, chosen by the Employer. Included in EPA is Evidence Submission (portfolio & certificates), Employer Reference, Synoptic Project and an Interview.

The Independent Assessor will feedback the results (Pass, Merit or Distinction) and the ESFA will provide your certificate.

Where can this apprenticeship take you?

The Infrastructure Technician standard will give you the skills and experience to work in a First or Second Line Support role, an IT Infrastructure Technician role, a Help Desk Technician role, or a Network Support role. You will be well positioned to progress from this role into a tier 2, and eventually tier 3 IT support role. You may even progress into a specialist role.

If you wish to diversify your skillset, you might consider progressing to Level 4 Cyber Security Technologist or Level 4 Network Engineer apprenticeships, both of which we offer.

Cyber Security Technologist roles

Security Architect, Penetration Tester, Security Analyst, Risk Analyst, Intelligence Researcher, Security Sales Engineer, Cyber Security Specialist, Information Security Analyst, Governance & Compliance Analyst, Information Security Assurance & Threat Analyst, Forensics & Incident Response Analyst, Security Engineer, Information Security Auditor, Security Administrator, Information Security Officer, Cyber Operations Manager

Level 4 Cyber Security Technologist

Network Engineer roles

Network Technician, Network Engineer, Systems Engineer, Network Administrator

Level 4 Network Engineer